Customer Sales Consultant - Premium Home Appliances
Location: Alexandria | Full-time | Permanent Role on site

Join a globally recognised luxury brand in the home appliance industry, known for its elegant design, superior craftsmanship, and rich European heritage.

We are a premium manufacturing company with a proud legacy dating back to 1948. With a presence in over 100 countries and a strong foothold in Australia, our beautifully crafted appliances are synonymous with style, innovation, and quality. This is your opportunity to be part of a passionate, customer-first organisation that delivers exceptional service and high-end products to households and commercial partners across the country.

About the Role
We are seeking a dynamic and detail-oriented Customer Care Consultant to join our Sydney-based Sales Team. You'll play a vital role in delivering exceptional service to our valued retail and commercial customers by managing the end-to-end sales process and building strong, lasting relationships.

Key Responsibilities

Manage the entire sales cycle from order entry through to payment and final delivery

Handle phone and email enquiries in a prompt, professional manner

Investigate and follow up on customer queries relating to stock, orders, ETA, and delivery status

Process various types of orders, including cash, consignment, advertising, and ecommerce

Resolve customer complaints efficiently and with a customer-first approach

Support the team with showroom demonstrations and in-person sales where required

Collaborate with agencies and internal stakeholders to meet sales targets

Follow up on aged orders, outstanding payments, and escalate delivery issues

Assist with stocktake, ecommerce fulfilment, and general sales administration

About You
You are a confident communicator who thrives in a fast-paced, customer-focused environment. With a passion for premium products and delivering outstanding service, you bring a can-do attitude, problem-solving mindset, and strong attention to detail.

You'll Bring:

Previous experience in a sales or inbound/outbound customer service environment

Strong verbal and written communication skills

Excellent listening and conflict-resolution skills

A proactive approach to handling multiple tasks and priorities

High levels of accuracy and diligence

Competence with Microsoft Office (beginner to intermediate level)

Experience with AS400 is highly regarded but not essential

Why Join Us?

Be part of a luxury brand with a rich global heritage

Collaborative and supportive team environment

Opportunities for personal and professional growth

Work with a product you can truly be proud of

If this sounds like you please send an email with your resume explaining how your experience aligns with the position to - [email protected]

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.