About us

We are a leading provider of marketing analytics & telephony technology, helping businesses optimise customer interactions through advanced tech solutions. Our team thrives on innovation, and we’re looking for a technically skilled graduate to join our support team while working closely with our development team.

The Role

We are looking for a Customer Service Agent or recent graduate who is eager to begin a career in IT or software development. In this role, you will be on the front lines, providing customer support while gaining hands-on experience with our technology stack. You will be responsible for troubleshooting technical issues related to our marketing analytics & telephony software, escalating client issues and software bugs to the development team & collaborating with developers to resolve technical challenges. This position offers a great opportunity to grow your technical skills while working closely with our development team.

What's in it for you

Hands-on technical experience—work with cutting-edge analytics & telephony technology

Exposure to software development cycles—gain insight into testing and debugging.

Hybrid/remote work options—flexible working arrangements.

Career growth—opportunities to transition into development or specialised support roles.

Supportive team culture—learn from experienced engineers and analysts.

Qualifications & Experience

Bachelor's degree in Computer Science, Information Technology, or related field.

Technical troubleshooting skills—experience in diagnosing and resolving software/hardware issues.

Exposure to software development processes (e.g., assisting with testing bug fixes or new features).

Familiarity with web technologies (CMS, CSS, HTML) and analytics tools (Google Ads, Google Analytics).

Basic understanding of CRM systems and ticketing tools (e.g., Salesforce, Zendesk, Jira).

Strong problem-solving skills and ability to communicate technical concepts clearly.

Recent graduates with relevant project work or internship experience are encouraged to apply.

Key Responsibilities

Troubleshoot and resolve issues related to marketing analytics, telephony systems, and integrations.

Assist the development team in testing bug fixes, patches, and new feature releases.

Conduct QA testing on software updates and document findings for developers.

Provide technical support to clients via phone, email, and ticketing systems.

Support product configuration and integration with third-party platforms.

Maintain detailed logs of technical issues and solutions for knowledge sharing.

Collaborate with developers to reproduce and escalate critical bugs.