Are you the Customer Service Leader we are looking for?

Do you thrive in a fast-paced, high-performance environment?

Do you take pride in leading by example — with professionalism, energy, and accountability?

Do you genuinely enjoy coaching and mentoring others to bring out their best?

Are you excited by the idea of shaping a team culture that’s customer-obsessed, values-driven, and future-focused?

If you're nodding along — keep reading.

About the Role

We’re looking for a Customer Service Supervisor to lead and grow our customer service team. You’ll be the energy in the room — someone who brings discipline, structure, and positivity to drive performance and foster a strong team culture.

As a key part of our Growth Department, you’ll be supporting daily team operations, developing team members, and ensuring service standards are not only met — but exceeded.

This is not just a desk job — it’s a leadership role that requires presence, professionalism, and passion for customer service.

Location: Forrestdale, WA

Employment Type: Full-time, permanent

Reports to: Head of Growth

What You’ll Be Doing

Leading, coaching, and mentoring a team of Customer Service Representatives

Driving accountability and service excellence in everything your team does

Managing performance and conducting regular 1:1s, feedback sessions, and team check-ins

Resolving escalated issues and promoting a customer-obsessed mindset

Collaborating with Sales, Operations, and Finance to deliver seamless service

Contributing to continuous improvement and process optimisation initiatives

Living and breathing Founder’s values

What We’re Looking For

5 years’ experience in customer service, with at least 3 years in a team leadership role

Someone with energy, discipline, and presence — you lead by example

Proven ability to coach, develop, and engage a team

A strong communicator who can manage pressure without losing clarity or professionalism

A systems-savvy problem solver who gets things done without cutting corners

Experience in mining, manufacturing, logistics or B2B service industries is an advantage

Why Join Founder?

Work in a supportive environment that values professionalism and team spirit

Opportunities to grow and expand your leadership capabilities

A role where you can truly make your mark

Ready to lead from the front?

Send us your resume and a short Cover Letter about why this role excites you. We’re moving quickly — and we’d love to hear from people who are ready to step up.