Customer Service Supervisor - Leisure Facilities
Level 5 - $115,619.99 per annum (incl $20,000 Port Hedland Allowance)
Full-Time, Permanent Role

The Role

The Town of Port Hedland is seeking a highly motivated and experienced Customer Service Supervisor - Leisure Facilities to oversee customer service operations across all leisure facilities.

This role is responsible for supervising Customer Service Officers, managing retail stock and financial transactions, responding to facility enquiries, and ensuring the effective implementation of internal administrative procedures.

We are looking for a candidate with a strong background in busy customer service environments, who can lead by example and ensure the delivery of exceptional service standards. The successful applicant will play a key role in maintaining a professional and welcoming experience for all patrons.

For further information, please view the attached position description.

The Town

Port Hedland is a dynamic, diverse town in Western Australia's beautiful Northwest that enjoys a relaxed lifestyle. We are proud of our stunning landscapes, Aboriginal heritage, vibrant multicultural community and our significant resources industry. At the Town of Port Hedland, let your career take-off as you tackle challenges unique to the region, collaborate with a range of people from all walks of life and become part of a vibrant team that is making real change in the Pilbara.

Work Related Requirements

The preferred applicant will be required to undergo a pre-employment medical, including drug and alcohol assessment, to be considered for the role, as well as possess:

• Formal Qualification or accreditation in customer service and/or significant experience in a busy front line customer service environment (Leisure Environment not necessary but preferrable)
• National Police Clearance;
• Current 'C' Class Driver's License;
• Rights to work in Australia

Employee Benefits

In addition to the salary our employees enjoy a range of benefits which may include:

• 6 weeks' annual leave with 17.5% leave loading
• 12% Superannuation - with a co-contribution scheme of up to 14%
• Relocation assistance up to $5,000
• Wellness program (includes free gym membership, pool passes etc.)
• Training and professional development opportunities
• Paid parental leave

How to Apply

Applicants are encouraged to apply online.

If you are unable to apply online, please forward your application documents to Human Resources, Attention "Confidential Advertised Vacancy" either by:

Post: PO Box 41, Port Hedland WA 6721

Hand: Civic Centre, McGregor Street, Port Hedland WA 6721

Applicants are advised to write a cover letter of no more than two (2) pages outlining how your skills, capabilities and experience will contribute to their success in this position. It is the responsibility of the applicant to ensure their application is received in full prior to the closing date and time.

Suitable applicants may be considered for appointment to similar vacancies during the six-month period following the conclusion of this recruitment process.

For further information about this position please contact Selene Bennett, Senior Youth Officer on (08) 9158 9300 or .au

The Town reserves the right to commence shortlisting prior to the closing date.

Applications close at 11:30 PM on Sunday 3rd August 2025

The Town of Port Hedland is committed to eliminating all forms of discrimination. We embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds and people living with disabilities.