Tele Interview Consultant - Customer Service

WOW Recruitment are seeking a Tele Interview Consultant for our client, an innovative leader in the life insurance space! Known for delivering exceptional service, fostering innovation, and creating a workplace where people thrive. They consistently rank among the highest in employee engagement and client satisfaction, and they believe their team is their greatest strength.

Here’s what you can expect:

• Be part of a company redefining the life insurance experience
• Supportive, collaborative team culture built on trust and respect
• Career development opportunities
• Strong focus on work-life balance and employee wellbeing
• A business that values ideas, innovation, and making a difference

You will be

As a Customer Service Consultant, you’ll act as a vital link between financial advisers, customers, and the underwriting team – ensuring a smooth process from start to finish.

Your responsibilities will include:

• Delivering exceptional, customer-focused service to all stakeholders
• Conducting Tele Interview calls with customers to gather risk-related information
• Completing life insurance applications on behalf of financial advisers
• Managing your own portfolio of adviser relationships
• Visiting advisers to promote the company’s services and proposition
• Ensuring case completion within agreed service levels
• Supporting the Tele Bookings Consultant when required
• Collaborating with internal teams to improve processes, create efficiencies, and enhance service delivery

You will have

We’re looking for someone who combines exceptional service skills with strong industry knowledge and the drive to go above and beyond. You’ll bring:

• Outstanding customer service and phone manner
• An understanding of medical terminology
• Excellent verbal and written communication skills
• Strong relationship-building and active listening abilities
• High attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• High energy, initiative, and a commitment to excellence
• A Medical Terminology course or similar (highly regarded)
• 1–2+ years’ experience in life insurance, including knowledge of underwriting, new business, and life products

If this sounds like the role for you please contact Caitlin - [email protected] or 02 8320 0683