Tele-Interviewer Consultant

Are you looking for your next role within the insurance space? This is the perfect role for you, we are currently working with a client seeking an experienced life insurance professional! As a tele interviewer consultant you will be completing interview applications over the phone while showcasing your excellent customer service skills to build strong relationships with customers and advisors.

Your new role

Some of your responsibilities will include:

• Deliver high levels of customer service during tele interviews with customers
• Ensure tele case completion within agreed service level agreements
• Support the tele bookings consultant
• Continuously look for new ways to improve the customer experience
• Foster a collaborative work environment by actively engaging with team members, sharing knowledge and resources, and contributing to collective problem-solving efforts to achieve shared goals

Your Skills and Experience

• Minimum 2 years of experience in insurance
• Exceptional customer service skills
• Excellent communication skills, both written and verbal
• Active listening skills
• High attention to detail
• Ability to engage in active questioning
• Ability to manage multiple tasks and competing priorities in a fast-paced environment

Your Benefits:

• Hybrid working arrangements - 3 days working from home and 2 from their CBD office
• Modern office close to public transport
• Annual holiday for all staff members!
• Company focused on driving health and well-being initiatives out to staff - 1 day off a month

You will love working for them!

Your next step

Does this sound like something you are interested in? If the answer is 'Yes' then we would love to hear from you! (To launch your career) Simply click 'Apply' now and attach an updated copy of your CV, or if you have any questions and wish to have a conversation contact me on [email protected] or on 0474 197 726.

If this job isn't quite right for you but you are looking for a new position, please contact me for a confidential discussion about your career or you may like to check out our other current vacancies on https://www.randstad.com.au/job-seekers/.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.