ABOUT THE COMPANY

Lotus People are thrilled to be partnering with a highly regarded FinTech Insurance company to recruit a Tele Interview Consultant within their collaborative Underwriting & Operations division.

Our client has built a strong reputation for their commitment to service excellence, positioning them at the forefront of their industry. This presents an incredible opportunity for an enthusiastic Tele Interview Consultant to join an innovative and energetic business, contributing to its long-term growth and success.

This is a company that is truly passionate about creating a fantastic workplace culture, putting its people at the forefront of everything they do!

ABOUT THE ROLE

As a Tele Interview Consultant, you’ll be the voice of the business - completing phone-based life insurance applications with accuracy, care, and professionalism. You'll build trust with advisers and clients, ensuring every interaction reflects the company’s high service standards. This is a rare chance to take ownership of your own portfolio while working closely with underwriting, sales, and service teams to deliver an industry-leading experience.

DUTIES

• Conduct phone-based tele-interviews with customers to complete life insurance applications
• Collect and document risk-related information with accuracy and empathy
• Build strong, ongoing relationships with financial advisers and support their application needs
• Ensure timely case completion in line with service level agreements
• Collaborate with internal teams including underwriting, sales, and compliance
• Promote the company’s value proposition during adviser visits and touchpoints
• Support the Tele Bookings Consultant and contribute to a high-performing team culture
• Suggest process improvements to streamline the end-to-end application experience

SKILLS & EXPERIENCE

• Experience in life insurance (underwriting, new business, or similar)
• Exceptional phone manner and customer service skills
• Strong interpersonal and written communication abilities
• Familiarity with medical terminology (course or exposure preferred)
• Active listening skills with the ability to ask relevant, sensitive questions
• High attention to detail and ability to manage multiple tasks in a fast-paced environment
• A proactive, service-oriented mindset with the drive to succeed

BENEFITS

• Modern offices in Jolimont
• WFH flexibility, with additional flexibility benefits!
• Enjoy a day off every month!
• Collaborative, passionate and down-to-earth team
• Sociable work environment with a team that takes pride in their vibrant workplace culture
• Career growth opportunities within an award-winning organisation
• Regular social events and team outings
• Offices offering free snacks and drinks and an open social space!

OUR RECRUITMENT PROCESS

At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process.

Every application we receive is reviewed by a real person, never by AI. If your experience aligns with the requirements of the role, a consultant will be in touch within 2–3 business days for an initial phone screen. Shortlisted
candidates will then proceed to a virtual interview with the consultant managing the role.

Due to the volume of applications and the specific nature of our briefs, we are unable to take phone enquiries about roles before an application is submitted. We ask that all interested candidates please apply online and wait to hear from us. Rest assured, we respond to every applicant, regardless of the outcome, so you will not be left wondering.

Lotus People are proud to have been awarded Best Agency for Candidate Experience for five consecutive years. We look forward to providing you with a positive and respectful experience.