NDIS Administration Officers – Payables & Receivables

Location: Helensvale, Gold Coast
Employment Type: ABN
Hours: 16 hours per week x 2

About the Role:

We are seeking a highly organised and detail-oriented Administration Officers to support our finance and operations team with a focus on accounts payable, receivable, and general administration. This role is vital in ensuring the smooth financial operation of our NDIS services and supporting participant experience through accurate billing and prompt payments.

Key Responsibilities:

Accounts Payable:

Process and code supplier invoices accurately and on time

Reconcile supplier statements and resolve discrepancies

Maintain records of purchases and payments

Manage outgoing payments to contractors and providers

Accounts Receivable:

Prepare and issue invoices to NDIS participants and plan managers

Monitor outstanding balances and follow up on overdue accounts

Reconcile payments received with invoices

Liaise with NDIS portal and plan managers regarding claims and remittances

General Administration:

Maintain accurate client and financial records in accounting systems (Xero / Connect Teams)

Assist with onboarding new contractors or support workers (e.g. collecting bank details, ABNs, insurances) any other duties commensurate with the role.

Respond to finance-related inquiries from participants, families, support coordinators, and plan managers

Support audits and compliance reporting as required

File, scan, and archive documentation in line with data protection policies

Skills & Experience Required:

Proven experience in administration, accounts payable/receivable, or finance (NDIS or healthcare sector highly desirable)

Proficiency in Microsoft Office (especially Excel), Xero, Connect Teams or similar accounting systems

Experience working with the NDIS Portal, PRODA, or invoicing tools (desirable)

Excellent attention to detail and accuracy in data entry

Strong communication skills and ability to build rapport with clients and providers

Ability to work independently and manage competing deadlines

Desirable:

Prior experience in the NDIS sector or disability support industry

Understanding of NDIS pricing arrangements and service bookings

Certificate III or IV in Business Administration, Finance, or related field

Benefits:

Supportive and inclusive team culture

Flexible working arrangements (if applicable)

Opportunities for training and growth within the NDIS sector