Administration Assistant - Specialist Clinic

Full Time

The Team:

The Specialist Clinic offers a supportive environment where you will work alongside a dedicated team of health professionals with a passion for providing outstanding care. We promote our HEART values - Happy, Empathetic, Accountable, Respect and Teamwork to ensure excellence in patient care.

The Role:

As an administration assistant you’ll manage patient check-ins and check-outs, ensuring accurate details and timely billing. You'll handle phone calls with professionalism, schedule appointments, and maintain efficient documentation. You'll also set up billing accounts, validate referrals, and provide accurate information to patients, visitors, and stakeholders.

Remuneration starting at Administration Officer Grade 1 (HS1) under the Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement.

To be successful in this role, you will have:

Proven interpersonal and time management skills

The ability to communicate with a multidisciplinary team

The ability to offer exceptional customer service at all times

Previous health or medical services experience, and an intermediate level of computer skills within the Microsoft suite is essential.

Previous experience in a medical administrative or reception role is desirable, along with a Certificate in Medical Terminology.

Experience in hospital mainframe systems, patient management and clinical systems and medical software packages (Medical Director Clinical and BlueChip) would be advantageous.

For more role specific information please visit www.mbph.org.au/job-vacancies to view the position description.

The Mildura Base Public Hospital is an organisation driven by a genuine focus on patient centred care, delivering exceptional care for our consumer base of over 80,000. With this focus guiding the functioning of our organisation on a day to day basis in line with our HEART values we have established a work environment in which there are greater levels of employee engagement and professional development than ever seen before. Our workforce of over 1200 employees are committed to providing a service to our community 24/7 which will have long lasting positive outcomes.

Our People, Our H.E.A.R.T:
Our H E A R T values (Happy Empathetic Accountable Respectful Team Based) are so much more than words; they are the driving force behind what we do every day. These values are lived throughout the organisation across each department, role and location.

What MBPH has to offer you:

Internal Professional Development– including but not limited to the opportunity for eligible employees to access scholarships for postgraduate studies as well as specifically designed programs within MBPH for skill development

An environment where external professional development is supported and encouraged

A location centre of town reducing travel times

Free parking on site for all employees

Salary Packaging – Pay less tax

On-site Café

Employee Assistance Programs

Employee Intervention Programs – Free Remedial Therapy and Physiotherapy

Free employee events and celebrations (check out our Facebook page @MilduraBasePublicHospital to see what we have been up to this past year)

At MBPH, we continue to strengthen our focus on diversity, equity and inclusion practices. This is supported through our internal network of LGBTQIA+ Allies and organisational membership with ACON Pride in Diversity.

Our membership with ACON Pride in Diversity shows our commitment to building an inclusive workplace.

How we model our values:

MBPH employees are 3% more satisfied compared to other health services, a 7.8% increase from 2022

7:10 employees live and breathe our MBPH HEART Values

86% of employees feel a sense of accomplishment from their work

94% say they can use their skills and knowledge in their job

79% of employees feel included, which is a 1.3% increase above the Victorian Public Sector

9.8% increase in satisfaction with work/life balance since 2022

Priority on learning and development of staff has increased by 10% since 2022

How to Apply:

All applications must be lodged online by clicking on the ‘apply now’ button.

For a position description and to find out more about our wonderful Hospital, visit Mildura Base Public Hospital : Home (mbph.org.au)

For further enquiries please contact our human resources team.
E: [email protected]

Please note that the Department of Health requires all health care workers in Victorian public hospitals to be fully vaccinated against Covid-19. For those over the age of 18, this means 3 Covid-19 vaccinations are required. For those under the age of 18, 2 Covid-19 vaccinations are required. For further information, please visit the Department of Health website: Vaccination for healthcare workers | health.vic.gov.au

A valid Working with Children Check and a National Police Check (undertaken in the last three months) are required.

Applications close: 20 August 2025