Adelia Fine Foods is a premium Australian food manufacturer based in Ocean Grove. We specialise in handcrafted muesli, granola, brownies, rocky road and other gourmet products with a key focus on allergen and dietary offerings. We pride ourselves on using high-quality ingredients, maintaining strong relationships with our customers, and delivering exceptional service.

Our products are then distributed to hundreds of retailers across the country for the consumer to purchase.

We are looking for an enthusiastic person to join our fun team.

We are hiring:

• Sales & Account Management Position

• Part-time 20-25 hours per week (Monday, Tuesday & Friday). 8:30am-4pm. Hours could be slightly flexible and could be split over 4 days instead and could be 9am-3pm.

Position Overview

Working in a small team, the Sales & Account Management Position will be the key point of contact for managing existing customer accounts, ensuring smooth order processing, and providing exceptional after-sales support. This role will focus on strengthening relationships with existing clients, identifying growth opportunities, and maintaining service excellence that reflects the Adelia Fine Foods brand values.

Key Responsibilities

Account Management & Customer Service

Manage and nurture relationships with existing wholesale and retail customers.

Respond promptly to customer enquiries via phone and email.

Process customer orders accurately and efficiently.

Follow up on orders to ensure timely delivery and customer satisfaction.

Handle complaints and service issues in a professional, solution-focused manner.

Sales Support & Growth

Identify upsell and cross-sell opportunities within existing accounts.

Work closely with the sales team to implement promotional campaigns.

Maintain detailed and accurate customer records in inventory / CRM system.

Support the onboarding of new accounts and ensure smooth handover from sales leads.

Administration & Coordination

Prepare sales reports and account summaries as required.

Liaise with production and dispatch teams to ensure order accuracy and timelines.

Monitor stock availability and communicate potential supply issues proactively.

Assist in coordinating product samples and promotional materials to customers.

Skills & Experience Required

Previous experience in sales support, customer service, or account management (food industry preferred).

Strong verbal and written communication skills.

Excellent organisational and time-management abilities.

High attention to detail and accuracy in order processing.

Proficiency in Microsoft Office Suite; experience with CRM systems advantageous.

Ability to work both independently and collaboratively in a small team environment.

Personal Attributes

Customer-focused with a passion for building strong relationships.

Friendly, approachable, and professional manner.

Problem-solving mindset with a proactive approach.

Ability to stay calm under pressure and manage competing priorities.

Performance Indicators

Customer satisfaction ratings and feedback.

Accuracy and timeliness of order processing.

Growth in sales revenue from existing accounts.

The Benefits of working for our family business include being part of a friendly working environment that has a strong team focus.

We provide all necessary hands on training required for you to excel in your role.

We look after our family, so if you want to work in a great team environment, email your resume to [email protected]

Start date to be ASAP.

Thanks for applying and if successful you will be contacted to attend an interview. If not then your resume will be kept on file for consideration for future roles for up to three months.