BYD Wollongong, proudly a part of Harmony Auto, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognised as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige.

All salary packages will be decided by your experience.

Job Summary

As a BYD Customer Service Specialist, you will perform all daily customer service tasks, organise and promote customer service, and maintain good customer relationships. Perform direct outbound call-back work to customers, and perform relevant call-back data analysis and record registration work.

Job Responsibilities:

Complete the collection and organization of the company's customer information files.

Business assessment of relevant business departments.

Organize and maintain the company's relevant customer relationship activities.

Handle customer complaints;

Supervise sales consultants and service consultants to do a good job in customer maintenance to ensure customer satisfaction;

Participate in the formulation of the company's marketing strategy and understand the company's sales and production situation in real time;

Print, manage and use promotional supplies, and arrange regular product planning activities;

Implement the marketing strategies of the group company and BYD, plan market development, arrange advertising planning, and the way of advertising investment, and make specific budgets for advertising investment;

Assist the sales service manager in formulating marketing plans (year, quarter, month) according to the company;

Be specifically responsible for the planning of the company's CI image, and implement the design, production and release arrangements of promotional advertisements;

During the new product promotion stage, carry out full-process market planning and promotion policy implementation arrangements;

Do a good job in the 5S work of the responsibility area and complete the customer satisfaction assessment goals.

Responsible for BYD telephone satisfaction survey and analysis (sales, after-sales);

Responsible for three-day thank you, and persuasion and return visit of customers who have not entered the factory from July to December;

Responsible for in-store survey of customer satisfaction of sales department and after-sales department;

Responsible for supervising the establishment and update of customer files by sales consultants and service consultants;

Carefully carry out 5S work in the responsibility area and complete customer satisfaction assessment goals.

Responsible for annual inspection and birthday blessing reminders for customers;

Responsible for SMS platform work;

Regularly conduct overall analysis of data and data summary and recording work.

Qualifications:

Training experience:

CS problem analysis and decision-making, FG meeting, customer satisfaction marketing, SSP sales process, service process, customer retention skills, customer classification, customer value management, customer R/B decomposition, life cycle customer retention, marketing management, advertising creativity, etc.

Experience:

Customer relationship management related work. Skills and techniques:

Strong interpersonal communication skills

Good language organization skills

Good logical thinking skills

Professional sales skills and techniques

Have clear management ideas and feasible working methods

Attitude:

Good psychological quality, strong stress resistance, strong affinity

Workplace: company office area