Administrative Assistant, Impairment Support

We're looking for a dedicated and organized Administrative Assistant to join the Impairment Support team in a state government role. This is a full-time contract position from your start date until December 19, 2025.

If you thrive in a fast-paced environment and have a knack for managing a high volume of tasks with precision, we want to hear from you. The successful candidate will play a key role in providing crucial administrative support to Impairment Benefit Coordinators, plaintiff solicitors, and medical practitioners.

Key Responsibilities

As an Administrative Assistant, Impairment Support, you will be the end-to-end administrator of the medico-legal process. Your daily tasks will include:

• Handling High-Volume Requests: Efficiently managing and processing a large number of requests from various stakeholders.
• Medico-Legal Coordination: Booking appointments, arranging scar sight examinations, and organizing travel for all parties involved.
• Liaison and Communication: Acting as the primary point of contact for third parties, ensuring clear and proactive communication (both written and verbal) with clients, legal representatives, and medical examiners.
• System and Data Management: Maintaining accurate and up-to-date information in our systems, ensuring all impairment cases are raised, allocated, and tracked properly.
• Mail and Correspondence Management: Managing incoming and outgoing correspondence for the team, directing mail to the appropriate division, and responding proactively when necessary.
• Team Collaboration: Working closely with other team members to ensure a consistent and high level of administrative support.

Essential Experience & Skills

To be successful in this role, you'll need:

• Demonstrated experience in a client services environment and handling a high volume of tasks in an agile setting.
• Exceptional organizational skills with a keen eye for detail, and the ability to prioritize work to meet strict deadlines.
• Strong verbal and written communication skills to effectively engage with a diverse range of clients and stakeholders.
• Proven ability to build and maintain productive working relationships.
• The capacity to work independently with minimal supervision and as part of a team.
• A proactive approach to problem-solving and follow-up.
• Expertise in databases, advanced knowledge of MS Word, and intermediate knowledge of MS Excel.

Role Details

• Daily Rate: $47 per hour plus Super
• Start Date: ASAP
• End Date: December 19, 2025; with potential extension
• Location: Geelong
• Working Arrangement: Hybrid flexible working, with a requirement to be in the office 3 days per week.

If you have a relevant post-secondary qualification or equivalent experience, we encourage you to apply.