Position Description:

All Lift Forklifts & Access Equipment is a family owned and operated rental and sales company with branches throughout Australia. As a Nationally Appointed, Magni Telescopic Handler, Liugong Forklifts & CVS Ferrari Forklifts Distributor we have a Full-Time position available to join our service department.

The purpose of the position is to schedule & coordinate the timely maintenance & repair of the Company’s fleet & retail customer equipment with the use of the onroad technicians and 3PL’s

Key Accountabilities

Receives & responds to customer breakdown requests. Collaborating with clients and coordination of Field Service Technicians for repairs and maintenance

Sourcing & communication with technicians to supply spare parts

Creating work orders for Field Service Technicians & record the completion of work

Maintaining MCS data accuracy from input details

Ensures that preventative maintenance is scheduled on fleet equipment to assure the safety of employees & customers.

Establishes & analyses the effectiveness of scheduling practices, recommends system & process improvements to improve customer service & efficiencies.

Builds effective relationships with colleagues to enable the timely & effective maintenance & repair of equipment.

Skills, Knowledge & Experience:

Experience as a Field Service Coordinator in a mechanical environment.

Experience working in a high-volume scheduling environment.

Knowledge of mechanical equipment

Strong customer orientation

Enjoys working in a high volume, dynamic environment

Strong organisation & time management skills

Well-developed interpersonal & communication skills

Capability to analyse data & recommend continuous improvement of systems, processes & procedures.

Mechanical/automotive qualification (desirable)