Customer Service Specialist

• Immediate Start Available
• Modern offices located in the heart of Sydney CBD
• Full-Time, Permanent
• $65,000 - $75,000 + Super

Our client is a well-established financial services company with a strong track record of delivering innovative solutions and exceptional customer support. They value their people as a key part of their success and are seeking a passionate Customer Service Specialist to join their team and contribute to outstanding client experiences.

Role Overview:

As the first point of contact, you’ll play a key role in shaping how clients experience the company. You will manage inquiries, resolve issues, and provide clear information about financial products and services. Ideally, you have a finance background and excellent communication skills, thriving in a team-focused environment.

Key Responsibilities:

• Respond promptly and professionally to inbound calls and emails regarding loan applications, account queries, and product information.
• Efficiently resolve customer concerns while ensuring compliance with company policies.
• Maintain up-to-date knowledge of products and services to offer accurate advice tailored to client needs.
• Collaborate closely with colleagues and other departments to ensure seamless service delivery.
• Accurately document customer interactions and resolutions using CRM tools.

Requirements:

• Degree in Finance, Business, or related field preferred.
• Minimum of 1 year’s customer service experience, ideally within a call centre environment in the financial industry.
• Strong verbal and written communication skills.
• Team-oriented approach with a willingness to support and learn from others.
• Analytical mindset to identify issues and deliver timely solutions.
• Genuine enthusiasm for helping customers and creating positive experiences.

What’s on Offer:

• Clear pathways for professional development within a respected and stable organisation.
• A collaborative and inclusive workplace culture that encourages innovation and teamwork.
• Ongoing training to expand your expertise in the financial sector.

Apply now to join a team where your skills will make a real impact!