MAYDAY Recruitment is thrilled to partner with a trusted Australian life insurer to find an engaging and enthusiastic Customer Service Specialist to join their high-performing, people-first team.

This is an exciting opportunity to make meaningful connections with customers, turn challenging conversations into positive outcomes, and shine as a culture ambassador in a business that truly values its people.

If you're passionate about delivering exceptional service, love problem-solving, and want to join a workplace that celebrates positivity, integrity, and growth—this role is for you.

What’s in it for you?

Permanent role in Sydney CBD

Work for a highly respected life insurance provider with a customer-first ethos

Be part of a warm, energetic, and supportive team

Access to ongoing training, personal development, and clear career progression

Join a values-driven organisation that promotes collaboration, empathy, and growth

• $62,000 - $65,000 plus super
• Hybrid model – enjoy the best of both worlds with 2 days in the office (Sydney CBD) and 3 days from home

Your day-to-day responsibilities will include:

Providing exceptional customer service over the phone by managing inbound enquiries and supporting policyholders

Engaging in meaningful conversations to understand customer concerns, especially around policy discharges, and offer thoughtful, tailored solutions

Using strong negotiation and problem-solving skills to retain customers and enhance satisfaction

Working toward and achieving key performance metrics while maintaining high service standards

Participating in continuous learning and development to enhance your product knowledge and service skills

Being a Culture Champion, representing company values with energy, optimism, and professionalism every day

You’ll be a great fit if you have:

Experience in a customer-facing role—call centre, front office, or customer service highly regarded

Outstanding communication and interpersonal skills, including clarity, patience, and empathy

A genuine passion for providing quality service and resolving customer queries effectively

The ability to build positive relationships with internal and external stakeholders

A proactive mindset, willingness to learn, and a collaborative approach to teamwork

Apply now if this roles sounds like your ideal next move!