About the role:
Medstock, an innovative and rapidly expanding Australian provider of wound care consumables, is offering an exciting opportunity to join our Head Office Team on the Gold Coast. Our team is dedicated to delivering quality and affordable wound care dressings to the Australian market. In addition to our high-quality product portfolio, we prioritise exceptional customer service and education for our clients.

We are currently seeking a dedicated and efficient Office Administrator (part-time) to join our team in Molendinar, QLD.

Key Responsibilities:

Receiving and processing all customer orders

Liaising with our warehouse department to ensure sales orders are accurate, maintained and despatched within the required timeframe

Handling reception duties, including answering calls and greeting visitors

Providing high-level customer service through calls, email or other forms of communication

Making outbound calls to prospective and existing customers

Ensuring accounts are managed accurately in the CRM

Providing administrative support to staff

Assisting with accounts receivable

Ensuring all activities comply with company policies and procedures

Assisting with marketing activities and events

Performing duties as directed by the Office & Operations Manager

What We’re Looking For:

Working from Monday to Thursday, 9am to 2pm

2+ years of experience in a sales support role, adept at managing sales administration via phone and email

A passion for customer service, committed to delivering optimal solutions to customers' needs every time

Impeccable attention to detail

Experience in using CRM software such as Salesforce

Excellent written and verbal communication skills

Proficiency in Google Suite tools (Gmail, Drive, Calendar)

Proficiency in MS Office tools (Word, Excel, PowerPoint)

Ability to thrive on multitasking and skilled in prioritisation

Exposure to eCommerce CMS such as Shopify (desirable)