Logo for Operations & Training Manager

Operations & Training Manager

HN Recruitment Pty Ltd
Northcote, VIC
A$90,000-$140,000 p/a + Super + Performance Incentives
Banking & Financial Services → Mortgages
Full-time
On-site

Posted 16 days ago


What’s in it for you?

  • Join a growing brokerage in Northcote with a collaborative, forward-thinking culture
  • Take ownership of operations, training, and process refinement
  • Direct impact on broker performance, compliance, and deal flow
  • Opportunity to implement best practices across systems and workflows
  • Work closely with senior leadership to drive business succes

What you’ll be doing

  • Design and refine loan processing systems, workflows, and operational best practices
  • Manage daily operations, ensuring smooth deal flow and strong lender relationships
  • Oversee broker compliance with Best Interest Duty and NCCP requirements
  • Implement CRM and file management best practices (experience with Connective Mercury CRM and Apply Online highly regarded)
  • Structure complex deals, including those involving company and trust structures
  • Review trust tax returns and complete servicing
  • Identify and resolve operational bottlenecks to improve efficiency
  • Provide training, guidance, and support to brokers on systems and compliance

Must Haves

  • 4+ years Brokerage experience (broking, processing, or operations)
  • Ability to read trust tax returns and complete servicing
  • 2+ years experience in Mortgage Brokerage sales training
  • Desire to work in office

Nice to Haves

  • Experience in Connective Mercury CRM and Apply Online

Apply Now

This role offers the chance to take ownership of mortgage operations, broker training, and compliance while shaping the future of the brokerage.
We’re interviewing immediately — for a confidential discussion, contact Mike on 0448748635 or email [email protected].


About HN Recruitment Pty Ltd

QLD, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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