Do you love customer service and helping people? Would you like to work within a small team committed to making a difference and growing an Australian family business? Join our team and see the impact of your contribution.

Are you recognised for your first-rate customer service skills?

Do you love getting to know people on the phone and guiding them on the next best step?

Do you want Birthday leave? Get your birthday off each year!!

Are you ambitious and love to try new things?

The Role:

We are seeking a Customer Service & Administration Assistant to join the QMS Audits team in a permanent full-time capacity.

As the organisation's first point of contact, you will understand the importance of clear and concise communication and can easily build rapport with people. This is an exceptional opportunity for an individual who is motivated and detail-focused to join our high-achieving, fun and supportive team.

About the business:

QMS Audits is an established, independent, Australian-owned company specialising in ISO & food safety training, consulting, and HACCP certification. With consistent growth, we are dedicated to providing a supportive and flexible working environment that values each individual's contributions. Basically, we love our team!

About you:

We are looking for an ethical, self-motivated and driven professional with high-level communication skills and who is capable of getting through administrative tasks, such as student enrolments. You will be a pivotal part of our team, with a passion and commitment to the mission and the services QMS Audits provides.

Essential skills, experience, and competencies:

Effective verbal communication and interpersonal skills, with the ability to liaise with people at all levels in an informative and positive manner, especially over the phone.

Highly developed written communication skills with the ability to maintain strong attention to detail.

Strong understanding and knowledge of customer service requirements.

Demonstrated knowledge of systems, procedures and practical requirements and obligations of such a role.

Proficiency with office technology and in the use of Microsoft Office products, in particular Word and Excel, PowerPoint (desirable), with accurate word processing and data entry skills.

Ability to prioritise, organise and complete work within established deadlines and maintain a consistent level of professionalism.

A proactive and positive approach to resolving queries and problems.

Ability to work effectively within a team environment and to also work unsupervised.

Alignment with our values of Respect and Supporting one another.

You will fit right into the team if you also have diplomacy, energy, professionalism and a sense of humour. Our team place a strong emphasis on our values of Respect and Supporting one another. We sustain an open, positive and collaborative culture throughout our business.

There is an expectation that you will comply with any reasonable health and safety policies and procedures and participate in meetings, training, and other relevant activities. The successful candidate will be required to undergo medical, police and security checks.

It will be an advantage if you have a Cert III in Business Administration and/or relevant experience in a similar role.

Benefits and perks:

Ongoing training, coaching and development in a supportive environment.

Birthday leave.

Parking is available nearby, and the office is within walking distance to public transport (5 min walk to Gardenvale Station, 2 min walk to 605 North Road bus).

Friendly work culture and work-life balance.

Work within a dynamic team with a fantastic workplace culture, all wanting to make a positive difference in our community.

If you have the necessary experience and would like to apply, please submit your resume, and cover letter addressing the criteria above.

To apply for this role, you must have the ability to work permanently in Australia, without restrictions. No agency staff or cold calls from agencies.

** Due to the requirements of this role, shortlisting of applications and interviewing of candidates will commence immediately. To avoid disappointment and missing out on this exciting opportunity, submit your resume today!

We thank all applicants for your interest in our organisation and your efforts in preparing and submitting applications for this role. However, please note that only short-listed candidates will be contacted for an interview.