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Customer Service Administrator – Accounting Practice

Team Executive Consultants
Croydon, VIC
A$70,000-$85,000 p/a
Administration & Office Support → Administrative Assistants
Full-time
On-site

Posted 9 days ago


$70,000 – $85,000 including super (based on skills)

Permanent full-time position – Eastern Suburbs

Onsite role with car parking available

We’re seeking a highly experienced and organised administrator to join a well-established accounting practice in Melbourne’s eastern suburbs.

About the Organisation

This dynamic team of accountants provides tailored accounting, tax, and advisory services to individuals and businesses. Known for practical solutions and clear communication, the firm blends deep industry experience with a fresh, client-focused approach.

About the Role

This full-time onsite position plays a vital role in supporting the operational workflow of the practice. You will be responsible for scheduling, client communication, and ensuring all jobs progress through each stage efficiently and on time.

Key Responsibilities

Schedule business client jobs by the set deadlines each year

Communicate with clients a minimum of 4 weeks before scheduled work

Send and track client checklists, following up on missing information

Monitor job progress and ensure jobs are actioned or escalated if delays occur

Liaise with accountants, mentors, and managers to resolve delays or roadblocks

Reallocate jobs when needed to ensure deadlines are met

Proactively communicate delays to clients, don’t wait for them to follow up

Oversee the full lifecycle of each job from entry to completion

Assist with packaging and lodgement, and ensure follow-through on final lodgements

Maintain high standards of client service and accountability throughout all stages

Skills and Experience

Experience in an accounting or professional services environment (highly regarded)

Proven administration skills, including job workflow management

MYOB AE knowledge is essential

Excellent verbal and written communication skills

Highly organised, proactive, and confident in managing multiple stakeholders

Strong attention to detail and a solutions-focused mindset

Benefits

Competitive salary depending on skills and experience

Car parking available onsite

Stable, long-term opportunity with a supportive team.

Please note: This is a fully onsite role, with slightly flexible hours.

Click APPLY, or contact Vedangi More on (03) 9826 4133 for a confidential discussion.


About Team Executive Consultants

Melbourne, VIC, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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