About the Job

At New Wave Law, we’re redefining the legal industry by providing modern, forward-thinking legal solutions that help businesses grow and succeed.

As part of the New Wave Group, we’re committed to making a REAL difference for our clients and our team through our full service offerings in New Wave Accounting, New Wave Insurance, New Wave Financial Planning, and New Wave Digital Marketing and Automation.

We’re not your traditional, old-school law firm. We go beyond legal advice – we’re business partners, providing strategic solutions that give our clients clarity and confidence in their business journey. With industry-leading communication, cutting-edge systems, and exceptional results, we’ve become one of the fastest-growing firms on the Gold Coast.

Why You’ll Love Working With Us

Flexible Working Hours (start as late as 9 AM, finish as early as 3:30 PM)

Work From Home Options (2 days per week)

Monthly RDO Opt-in

Career Mentoring by Our Directors across the New Wave Group

Regular Team Events & Monthly Massages

Continued Professional Development

Casual Fridays & Monthly Team Lunches

Ongoing Training & Study Support

Modern, Beachside Office (100m from the beach!)

An Amazing, Supportive Team Environment

The Position

We’re looking for a dynamic and highly organised Practice Manager who thrives on driving operational excellence in a fast-paced, high-growth law firm. This role is central to the smooth running of our practice, ensuring our solicitors are supported, client service is exceptional, and our business continues to operate efficiently and profitably.

The successful candidate will be a proactive problem-solver with strong leadership skills, capable of managing workflow, coordinating client service, and overseeing day-to-day operations while keeping an eye on the bigger picture – business growth, planning, and strategic development.

A highly competitive salary will be offered based on skills and experience.

More About the Role

Oversee and manage daily operations of the firm to ensure efficiency and productivity.

Manage solicitor workloads, monitor progress, and allocate resources to meet deadlines.

Coordinate client onboarding, relationship management, and service delivery.

Assist with strategic business planning, operational improvements, and growth initiatives.

Monitor and forecast firm financial performance, including budgets and professional development investment.

Trust account oversight, including reporting and compliance with QLS requirements.

Implement and refine workflow systems to maximise efficiency.

Lead, mentor, and support solicitors and support staff to achieve professional and firm objectives.

Collaborate with Directors on strategic projects across the New Wave Group.

Key Requirements

Proven experience as a Practice Manager, Operations Manager, or in a senior legal administration role.

Strong leadership and people management skills, with the ability to motivate and guide a team.

Experience in workflow allocation, process improvement, and operational efficiency.

Financial literacy, including budgeting, forecasting, profitability analysis, and KPI reporting.

Demonstrated experience in trust account management and reporting in line with QLS and Legal Profession Uniform Law requirements.

Comprehensive understanding of legal compliance, risk management, and professional conduct obligations.

Strong client service ethos with excellent communication skills.

Proficiency in legal practice management software (LEAP preferred) and Microsoft Office Suite.

Ability to manage competing priorities and work autonomously.

High-level organisational skills with meticulous attention to detail.

Ready to Join the New Wave?

If you’re a strategic thinker who loves the challenge of optimising a law firm’s operations and culture, while working in an innovative and supportive environment, we want to hear from you.

Apply now with your CV and a cover letter outlining your relevant experience and why you’re the perfect fit for New Wave Law