Practice Manager

Our client is a respected accounting firm known for delivering high-quality tax, business advisory, and compliance services to a diverse client base. With a strong focus on operational excellence and client satisfaction, they are now seeking a highly organised and proactive Practice Manager to support the partners and lead the day-to-day operations of the firm.

Responsibilities:

• Oversee and streamline office operations, systems, and procedures
• Manage staff workflows, job allocations, and key internal deadlines
• Support compliance and quality assurance standards (ATO, ASIC, TPB)
• Coordinate onboarding and communication processes for new and existing clients
• Assist with HR functions including recruitment, performance reviews, and staff development
• Monitor billing, debtor management, and practice budgeting activities
• Work closely with directors and team leaders to drive efficiency and improve systems
• Liaise with software vendors, IT support, and external service providers
• Support strategic planning, reporting, and implementation of business improvement initiatives

Essentials:

• Minimum 3 years’ experience in a Practice Manager, Office Manager, or similar operational role
• Experience managing other staff
• Previous experience in an accounting or professional services firm highly regarded
• Strong leadership, organisation, and communication skills
• Proven ability to manage multiple priorities and improve business workflows
• Proficiency in Xero Practice Manager
• Knowledge of industry compliance standards and regulatory frameworks
• Strong Microsoft Office skills (Word, Excel, Outlook)