Company Description

About Hub Australia:

Hub Australia provides premium workspaces, business networks, and services across 16 locations in Sydney, Melbourne, Brisbane, Canberra, Adelaide and Perth. Founded and headquartered in Melbourne, Hub has grown to become the largest privately-owned coworking operator in Australia, with over 150 staff and over 7000 members ranging from small business and government to non-profit and corporations.

Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth – as we continue to build the best place to create, share, and work with others, there’s a perfect place for you to grow with us.

Job Description

Hub Australia is expanding in South Australia! Be part of the founding team as we open Hub North Adelaide – a beautifully designed, hospitality-led flexible workspace set in one of Adelaide’s most iconic neighbourhoods. Located at 88 O’Connell Street, just minutes from the CBD, this brand-new clubhouse blends village charm with urban proximity. Opening October 2025, Hub North Adelaide will deliver premium amenities, concierge services, and 5-star hospitality in a warm, neighbourhood setting.

Are you ready to join the vibrant team that will bring Hub North Adelaide to life? Starting in the last week of September, you’ll join the launch team bringing this elevated workspace experience to life – creating a welcoming, high-performing environment for our members and guests..

As a Workspace Experience Associate, you’ll be the friendly face and go-to person in our brand new clubhouse. Whether it’s greeting members, organising events, or keeping the space running smoothly, no two days will be the same as you help shape this incredible new workspace. With a focus on delivering premium, personalised service, you’ll ensure every interaction feels exceptional.

What your day-to-day will look like (but not limited to!):

• As the welcoming face of our workspace, you'll create personalised experiences for members and guests.
• Manage day-to-day member and guest questions, enquiries, booking requests, mail, etc., including in-person and through the clubhouse email inbox promptly - be the problem solver and assist our members with any issues!
• Showcase your barista artistry by preparing a variety of beverages and managing the day-to-day operations of our cafe.
• Play a crucial role in organising and executing workplace events. From small meetings to larger gatherings, your involvement will ensure each event is a hit, marked by seamless execution and guest satisfaction.
• Conduct regular inventory checks for food, consumables, and clubhouse supplies. Your attention here ensures we’re always stocked and ready to meet our members' needs.
• Assist with aspects of our workspace's day-to-day operations such as opening and closing procedures and conducting space checks etc!

Qualifications

We're Looking For Someone Who:

• At least 2 years of experience in a customer-facing role, preferably in hotel, venue and hospitality/retail, or a similar service-oriented sector.
• Experience as a barista in a fast-paced environment.
• Strongly embodies a customer-centric and hospitality-led mindset, adapting to the needs and preferences of guests to enhance their overall experience.
• Strong problem-solving skills with a creative and pragmatic approach, always maintaining a positive and solution-focused mindset in addressing challenges
• Exceptional interpersonal skills for engaging with members, staff, and external stakeholders.
• Proficient multitasking abilities, maintaining focus and productivity in a dynamic environment.
• A genuine passion for building relationships, with a strong ability to bring warm

Additional Information

Why you should join us:

• Embrace the stability of Monday to Friday, freeing your weekends for personal pursuits.
• Join ranks with some of Australia's top organisations, certified as a Great Place to Work™
• Contribute to a B Corp and certified carbon-neutral organisation, committed to making a positive impact on society and the environment
• Achieve a balanced lifestyle through our wellness fund, as well as birthday leave
• Expand your skills and career trajectory with our personalised training and professional development offerings
• Support to make a social and environmental impact with paid volunteer leave each year

Join Our Team!

If you're enthusiastic about transferring your hospitality and/or customer service skills to the corporate realm and eager to be part of a vibrant, forward-thinking team, we're excited to meet you.

Keen to join but don’t tick all the boxes? Apply Anyway!

We understand that skills and potential don't always fit neatly into a checklist. If you're passionate about this role but don't meet every single requirement, we still want to hear from you. Your unique experience and enthusiasm could be just what we're looking for!

At Hub Australia, we are dedicated to building a diverse, inclusive, and equitable workplace. We believe that our strength lies in our differences, and we are committed to providing an environment where everyone is welcomed, respected, and supported. We encourage applicants of all backgrounds, identities, abilities and experiences to apply, as we strive to reflect the communities we serve.

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