Insurance Claims Administration and Operations Support – Full Time

📍 Clarence Gardens, SA

Do you have experience in insurance claims, restoration, or property repairs and want a role where your attention to detail and industry knowledge are truly valued?
At Complete Water Damage Services, we help property owners recover from water and mould damage, working closely with insurance companies, loss adjusters, builders, and homeowners. Our professional yet down-to-earth team takes pride in delivering exceptional service with care and integrity.

We’re now looking for a full-time Insurance Claims Administration and Operations Support professional to join our close-knit team. You’ll be in a fast-paced, varied role that blends administration, client service, and operational support.

Why You’ll Love Working with Us

A friendly, collaborative team that genuinely supports each other

Job security in a steadily growing, respected business

The satisfaction of helping people recover from challenging situations

Recognition for your industry expertise and hard work

Opportunities to learn, grow, and expand your skills

What You’ll Be Doing

You’ll be the key link between our office, field technicians, and clients. Your day-to-day will include:

Preparing accurate, professional reports for insurance claims

Liaising with insurers, loss adjusters, builders, and property owners

Scheduling jobs, managing rosters, and coordinating field operations

Preparing quotes, invoices, and account reconciliations using Xero

Assisting with payroll, supplier payments, and general bookkeeping

Managing calls and emails with empathy, professionalism, and efficiency

Following up on outstanding accounts in a respectful, proactive way

Supporting the Office Manager with a range of operational tasks

We’d Love to Hear from You If You:

Have administration experience in the insurance, claims, restoration, or trades industry (highly regarded)

Understand insurance claim processes and the need for precise documentation

Have exceptional attention to detail and accuracy in your work

Are confident using software and systems (Xero experience a bonus)

Can manage competing priorities and meet deadlines

Communicate clearly and professionally with a wide range of stakeholders

Are adaptable, proactive, and happy to lend a hand wherever needed

Bring a positive attitude, resilience, and a sense of humour to your work

If you have transferable admin skills from another industry and are quick to learn, we’d still like to hear from you.

How to Apply

Please send your resume and a tailored cover letter telling us about your relevant experience and why this role appeals to you.

At the very end of your cover letter, include a sentence explaining why you want to work in our industry and how your skills align with this role. This will be your first chance to demonstrate your attention to detail.