About the role

South West Healthcare (SWH) is seeking a dedicated and organised Administrative Support Officer to help ensure the smooth operation of our Orthopaedic Outpatient Clinic.

In this vital role, you'll provide high-quality administrative support, working behind the scenes to coordinate appointments, manage patient information, and assist with the day-to-day functioning of the clinic. Your efforts will play an essential part in ensuring patients receive timely care and that the clinic runs efficiently.

Key responsibilities include:

• Processing referrals and managing appointment scheduling
• Maintaining accurate and up-to-date records
• Delivering friendly, professional support to patients and clinical staff
• As the first point of contact for many patients, you will help create a welcoming and supportive environment, working closely with our multidisciplinary team to ensure seamless clinic operations.

Position overview

• Employment Type: Part-time (24 hours per fortnight), On-going position
• Location: Warrnambool Campus
• Classification: Administrative Worker Grade 1
• Salary Range: $58,442.80 - $64,610.00 pro rata, plus superannuation

What you bring

• Communication, interpersonal skills, problem-solving techniques, and the ability to deal appropriately with all levels of enquiries in both oral and written forms
• Demonstrated ability in taking a proactive approach, utilising own initiative and working through projects with minimal direction and supervision with ability to work effectively as a member of a multidiscipline team
• Demonstrated ability to deal with the general public, including external organisations and staff in a professional manner
• Demonstrated ability to determine work priorities and meet deadlines
• Demonstrated understanding of the principles of and maintaining confidentiality

What we offer

You will enjoy benefits such as:

• Excellent salary packaging options including meals & entertainment, novated leasing and additional superannuation contributions
• Internal and external professional development opportunities
• A range of internal development opportunities focusing on personal development such as resilience and mentoring workshops and comprehensive leadership programs
• Excellent terms and conditions of employment

Who we are

As an organisation SWH prides themselves on their values; Care, Respect, Excellence, Integrity and Leadership and their overall dedication to the local community. Learn more about SWH here.

SWH respects all individuals and promote equity and inclusion of Aboriginal and Torres Strait Islander people, people of all genders, sexual orientations, abilities, ages, racial, cultural and religious backgrounds and socio- economic status.

SWH is the major specialist referral centre for the Barwon South West sub-region, and provides a comprehensive range of acute, sub-acute, specialist, community, mental health and aged services.

With a population of 39,000 and a catchment of 100,000 Warrnambool is the regional centre to Victoria's Great South Coast.

To learn about the vibrant town and region please visit: http://www.warrnambool.com/

How to apply

Submit your application by selecting the Apply button below and include a cover letter and resume by Sunday 31 August 2025. Please ensure you address the selection criteria as outlined in the position description.

Employment Terms and Conditions will be in line with the Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2025.

The successful applicant will be required to be eligible for and undergo the following:

• Police Record Check
• Employee Working with Children's Check, where required
• Current Immunisation status

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