Governance Support (Information Access) Officer

• Salary $81,384.68 to $94,405.48 p/a + super
• Permanent full time position – 35 hours per week
• Work from Home (WFH) options / Flexible Working Arrangements

About Ku-ring-gai Council

Located 16 kms north of the Sydney CBD, Ku-ring-gai Council is a progressive and community-focused local government organisation committed to delivering high-quality services to its residents. Our team plays a vital role in shaping the future of the area, ensuring a sustainable and vibrant community for generations to come.

About the role

Council is seeking a motivated and skilled Governance Support (Information Access) Officer to join our Governance team.

In this role you will be responsible for managing information access requests under the Government Information (Public Access) Act 2009 (GIPA Act) and other relevant legislation and will provide high-level customer service, support governance processes, and ensure accurate record keeping within a busy office environment.

Your work will contribute directly to transparency and the efficient delivery of Council services.

Your duties will include, but are not limited to:

• Deliver exceptional customer service by assisting with formal and informal information access requests
• Efficiently process applications in line with Council policies and legislative requirements
• Provide advice and support to Council staff and the public on GIPA and governance matters.
• Assist in preparing, administering, and publishing Council and committee business papers, minutes, and associated documents
• Provide minute-taking services at Council and committee meetings when required
• Prepare reports and administrative correspondence
• Provide training to staff on information access and administrative procedures

Required Qualifications, skills & experience:

• Completed or currently undertaking tertiary qualifications in business administration, government, law, or related fields OR minimum 2 years’ relevant experience
• Experience processing applications under the GIPA Act or related legislation
• Experience applying records management principles in a busy office environment with competing priorities
• Strong written communication skills with ability to prepare clear, concise correspondence and reports
• Excellent verbal and interpersonal skills for liaising with internal teams and the public
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to handle sensitive information with discretion and confidentiality
• Analytical skills to interpret legislation, identify relevant information, and resolve complex inquiries
• Understanding of local government operations, policy, and legislation is desirable but not essential

Benefits

• 35 hour working week
• Work from Home (WFH) options / Flexible Working Arrangements
• Novated Lease options available for private use vehicles
• Access to Fitness Passport
• Health & Fitness $100 yearly reimbursement (conditional)
• Free confidential Employee Assistance Program
• Beautiful Ku-ring-gai Location
• Supportive team environment
• Access to a wide range of development and training opportunities

For more information on the benefits offered at Ku-ring-gai Council, please refer to our website click here.

At Ku-ring-gai Council we value innovation, teamwork, and a commitment to excellence, and we provide a supportive and inclusive workplace where your skills and contributions will be recognised and appreciated.

How to apply

Applicants are required to address all Essential Criteria as listed within the Position Description to be eligible for an interview.

Like to know more? Contact Chris Jones on 9424 0600

Closes: 11:30pm, Sunday 24 August 2025

Ku-ring-gai Council is an equal opportunity employer