Our participants, Our people, Our purpose

Currently, there are around 5.5 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 717,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

A new role awaits

The Internal Reviews Branch sits in the Reviews and Information Release Division in the NDIA and are looking to fill multiple APS5 Internal Review Officer vacancies in the Branch.

The Internal Review Branch manages all internal review requests about planning, responds to all internal review access decisions and provides participants with a clear and consistent internal review of any reviewable decision by the Agency.

Multiple APS5 Internal Review Officer positions are available in this Branch, across various locations. This is a place where your analytical thinking, decision-making, problem-solving skills and a drive for social impact can flourish. This makes every day at work rewarding as you get to work for an Agency creating lasting changes for Australians living with a disability.

Where you can add value

The APS5 Internal Review Officer will have a high degree of contact with stakeholders and will manage a caseload of review requests delivering high quality decisions that connect people with disability to the supports they need.

Responsibilities of the role include but are not limited to:

• Undertaking evidence-based decision making as prescribed in the NDIS Act, NDIS rules, Operational Guidelines and NDIA policies.
• Working with applicants or participants to gather information regarding the nature and context of individual internal review requests, to inform decision making. This information is often sensitive in nature and requires internal review officers to take care, adopting trauma informed professional communication.
• Informing applicants or participants and their representatives about decisions made, and internal and external review processes and review rights.
• Communicating in a clear, professional manner that considers the specific requirements of the participant/applicant.
• Monitoring and independently managing caseloads, ensuring internal reviews are prioritised and completed within set timeframes.
• Actively engage in continuous improvement opportunities to ensure capability in the role, including learning and development opportunities.
• Contributing to quality improvement activities to enhance service delivery practice, processes and systems.

Enough about us, let’s talk about you

To be successful in the role, you will ideally possess skills, experience and/or qualifications in one or more of the following areas: Law, Social Work, Psychology, Disability Studies or another related discipline. Extensive experience in the disability sector, social services or another related field is also highly desired, along with highly developed analytical and decision making skills.

Your NDIA Experience

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.

• You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
• Access to higher superannuation and above market leave entitlements
• Competitive remuneration and working conditions that support a positive work life balance
• Access to ongoing professional development and learning

While this role is ideally performed from QLD - Brisbane, ACT - Deakin, SA - Adelaide, TAS - Hobart, VIC - Richmond, VIC - Geelong, NSW - Parramatta and NSW - Newcastle, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close on Thursday 21 August 2025 at 11:30pm AEST.

If you have any questions, please contact Ben Stokes via email on [email protected]

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. If you require an adjustment to be made during the recruitment process (including alternate formats of the application form) or have an enquiry about the support provided, please contact DFP Recruitment on 1300 138 337 [email protected].

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

There are certain roles within the National Disability Insurance Agency that may require mandatory vaccination, subject to government order or directive. Evidence may be required prior to commencement.