Customer Service Coordinator

Come and have fun, whilst we get the job done

See the difference of working in a ‘for purpose’ organisation

Permanent full time position (38 hours per week)

Work from home up to 40% of the time if you wish

Receive ongoing training and development to keep you engaged

Free on-site parking available, excellent public transport options

We are in West Melbourne, near the Vic Market and Flagstaff Gardens

APS Benefits Group Ltd is a member owned financial services business, providing a wide range of services to over 30,000 members and clients Australia wide.

Since 1905, our team have provided outstanding customer service to our members, to enable them to improve their financial wellbeing, and have peace of mind knowing that they are protected in good times and tough times.

Join our personal loans customer service team and over time you will be trained in all aspects of our business.

Your key responsibilities will include:

Assessment of personal loan applications

Applying your attention to detail and due diligence when reviewing income and financial statements to determine credit worthiness of loan applicants

Answer phone calls from members

Respond to member emails

Update member information in our database

Create and issue contracts and letters to members

Manage payment and refund requests

Perform ID checks, caveat lodgments and other administrative tasks

Respond to team requests for information