Customer Experience Coordinator

About Us

Wangaratta Toyota is part of Jacob Group of Companies, a proud, locally owned family business operating in the region for over 90 years. Our core strengths are focused on family values, customer service excellence, and our employees being at the heart of our business.

The Opportunity

Are you passionate about creating memorable customer experiences?

This is a unique opportunity to join our team and represent the world-leading brand, Toyota.

As the Customer Experience Coordinator, you will be responsible for delivering exceptional experiences to our valued customers. This full-time position, based at Wangaratta Toyota, will see you working closely with the Wangaratta Motor Group across the 7 brands we represent - Toyota, Hyundai, Isuzu, Mitsubishi, Nissan, Subaru & LDV - to ensure our customer-centric approach is embedded throughout the organisation.

The Role

· Build a customer experience culture within the dealership

· Sales ability

· Follow up

· Excellent communication

· Nurture existing customer relationships

· Develop new customer relationships

· Creating the best possible impression for our dealership

· Positively promote our dealership and offerings

· Handling customer complaints

· Data maintenance

· Guest follow-up via phone, email and face-to-face

· Assisting with events

· Hit KPIs and targets

What we're looking for

· Customer service management experience

· Strong leadership

· Empathy

· Excellent communication, interpersonal and stakeholder management abilities

· Data-driven mindset with the ability to use customer insights to inform decision-making and service improvements

· Deep understanding of customer experience best practices and industry trends

What we offer

At Jacob Group of Companies, we are committed to providing our employees with a supportive and rewarding work environment. As the Customer Experience Coordinator, you will have access to a range of benefits, including:

· Competitive remuneration package with performance-based bonuses

· Ongoing professional development and training opportunities

· Work with a well-established, community-focused dealership

· Opportunities for career progression within the broader Jacob Group

· New, Modern and state-of-the-art office facilities

Join our team and be part of an exciting journey as we continue to grow and expand.

Apply now to become our next Customer Experience Coordinator!