We’re a fast-growing solar retailer looking for an experienced Operations & Customer Experience Manager to run the post-sale side of the business. If you’ve done this before and can hit the ground running — we want you.

✅ Must-Have Skills

Comfortable with the entire solar install process (panels, inverters, batteries)

Confident, clear and articulate on the phone — client-facing and installer-facing

Proactive with installation bookings and reschedules

Able to complete grid approvals independently (Ergon/Energex etc.)

Experience with Brighte finance admin & follow-up

CRM experience (Go High Level, Pipedrive, or similar)

🧠 What You'll Own

Welcome calls to new clients

Finance support (chasing clients to submit documents)

Keep clients informed with installation updates

Book and coordinate installations, including follow-up and reschedules

Complete and lodge grid approvals

Set up monitoring platforms (SAJ, FoxEss, Alpha etc)

Handle post-install support calls, service queries, warranty issues

Inbound call management – general enquiries, complaints, scheduling

Outbound client check-ins for quality control and satisfaction

Collect Google Reviews

Maintain CRM records, chase consultants for updates

Produce weekly reports for sales and installations (make sure consultants are entering client meeting results)

💼 Ideal Background

1–2+ years in a solar operations/admin role (not negotiable)

Experience with grid applications, CRM management, and monitoring setups

Calm under pressure, responsive, and highly organised

Friendly and professional communication style — written and verbal

💰 Salary

$75,000 – $82,500 + Super

With potential increase to $90,000 after 12 weeks if you can reduce owner involvement in operations by 90% and fully take charge of the role

Quarterly Install bonuses

🚀 Why This Role?

We’re scaling fast — this role can grow into a senior position

You’ll own your zone — no micromanaging

We do things properly: quality installs, happy customers

Backed by an experienced leadership team who’ve built national businesses before