Customer Service & Kitchen Manager
Work with purpose. Coordinate with precision. Lead with heart.

Heart to Harvest Catering is a proudly First Nations and female-owned catering business that celebrates culture through food. As a Supply Nation registered social enterprise, we are committed to delivering exceptional catering experiences while promoting Indigenous ingredients and creating meaningful employment pathways.

We are seeking an experienced and values-driven Customer Service & Kitchen Manager to oversee client service, operational logistics, and internal team coordination. This full-time role offers hybrid working flexibility, with the ability to work from home on select days.

About the Role

This is a key leadership role that sits at the intersection of customer care, kitchen coordination, and operational excellence. You will manage our sales inbox and order pipeline, ensure seamless communication between customers and kitchen staff, and help maintain a positive, inclusive team culture.

Key responsibilities include:

Customer Service and Sales Support

Manage the sales inbox and respond to enquiries in a timely and professional manner

Process catering orders, quotes, and invoices

Liaise with clients to confirm event requirements and ensure a high-quality customer experience

Maintain and grow client relationships

Operations and Logistics

Coordinate kitchen production schedules and daily/weekly run sheets

Plan delivery logistics in collaboration with the kitchen and delivery teams

Support supplier ordering and stock control

Food Safety and Compliance

Assist with maintaining and implementing HACCP protocols

Ensure compliance with food safety standards and record-keeping

Team and Culture Management

Foster a positive and inclusive workplace culture

Support communication between kitchen and administration teams

Promote team accountability, respect, and collaboration

Contribute to staff training, development, and well-being

About You

You are a natural problem-solver with a strong background in hospitality, food service, or catering operations. You lead with empathy, value strong systems, and are passionate about creating a positive experience for both customers and team members.

You will bring:

Previous experience in hospitality, catering, or operations management

Excellent communication and organisational skills

Confidence using order management systems, inbox tools, and spreadsheets

Knowledge of HACCP and food safety standards (or willingness to learn)

Demonstrated leadership and team coordination experience

A values-led approach and respect for cultural diversity

What We Offer

You can expect:

Full-time position with flexible hybrid work options

A supportive, purpose-driven team environment

Opportunity to shape the culture and systems of a growing social enterprise

Ongoing learning opportunities, including Indigenous food education

Career progression in a business committed to community impact

To apply, please submit your CV and a short cover letter via SEEK or email [email protected]. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander peoples, to apply.