Key responsibilities:

• Maintain a victim-centric approach while working within with victims of crime from diverse client groups in relation to a wide range of complex issues and assist them by:
• providing accurate, uncomplicated and appropriate information to victims of crime and other stakeholders, including how to apply for financial assistance,
• providing assistance with applying for financial assistance and,
• identifying support needs and providing referrals to other organisations.
• Promote and provide advice about the Charter of Victims' Rights.
• Use trauma-informed strategies to manage difficult or challenging behaviours and/or emotional distress displayed by victims.
• Provide specialised support to clients who have been referred through the triage process under limited supervision in a timely and effective manner.
• Responsible for managing Victim Assist response to police referrals and contacting clients following a referral.
• Undertake administrative tasks necessary to assist clients and support the operations of the service, including operation of a computerised records management system, and collation and analysis of statistical data.
• Contribute and collaborate to improve team performance by sharing and implementing innovative ideas and perform other duties as required from time-totime.
• Manage own self-care when working with people who have experienced trauma.

Applications to remain current for 12 months.

Job Ad Reference: QLD/653004/25

Closing Date: Friday, 22nd August 2025