About the Role:
We are looking for a passionate and experienced Senior Operations Officer to lead a dedicated team in delivering essential public and school transport services across Queensland. In this dynamic and high-impact role, you will oversee stakeholder engagement, drive service delivery excellence, and uphold strong governance standards. This position offers a rare blend of operational oversight, strategic leadership, and customer-focused service delivery — ensuring every day brings new challenges and opportunities to make a meaningful difference.

Key Responsibilities:
• Lead and supervise a small team delivering passenger and school transport systems and services.
• Provide high-quality customer service and manage public complaints with professionalism.
• Manage local delivery of the School Transport Assistance Scheme.
• Support contract performance monitoring and ensure service compliance.
• Maintain strong relationships with industry partners and respond proactively to disruptions such as natural disasters.
• Oversee data and office systems, ensuring alignment with legislation and governance frameworks.

We are looking for someone who is:
• A confident team leader with the ability to motivate and guide others.
• Customer-focused with strong communication and stakeholder engagement skills.
• Resilient, adaptable, and ready to make sound decisions under pressure.
• Experienced in compliance, service delivery, or public transport operations.

Mandatory Requirements:
• Ability to obtain a satisfactory criminal history check.
• Current C class driver's licence.
• Willingness to undertake frequent intra-state travel.
• Availability to support emergency response efforts outside normal hours if required.

If this sounds like you, we encourage you to apply today!

Applications to remain current for 12 months.

Job Ad Reference: QLD/652491/25

Closing Date: Monday, 18 August 2025