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Customer Service Representative

Capstone Industries
Campbellfield, VIC
A$65,000-$75,000 p/a
Call Centre & Customer Service → Customer Service - Call Centre
Full-time
On-site

Posted 14 days ago


Capstone Industries is an innovative designer, manufacturer, and service support provider of materials equipment across Australia.

Equipment including;

Dock Levellers & Docking Equipment

Scissor Lift Tables

Goods / Freight Hoists

About the role:

Based in our Campbellfield office, the successful candidate will be entrusted to build and maintain relationships with new and existing clients. Working closely with the business' service and sales teams, you will be focused on providing timely support to our customers.

Selection Criteria

Minimum 2 years experience in a similar role.

Possess a high level of mechanical aptitude and the ability to learn the business's equipment and products.

Have strong communication and interpersonal skills

Excellent computer skills

Ability to prioritize, and manage multiple functions simultaneously in a faced paced environment.

Core Tasks & Responsibilities:

Maintain existing customer base and actively seek out new customer accounts

Compile equipment repair quotations and provide repair / replacement recommendations as reported by our Field Service Technicians.

Provide spare parts sourcing support to field service technicians for work in progress.

Provide Preventative Maintenance Agreements (PMA's) for customer-owned equipment.

Follow up on existing repair and maintenance recommendations.

Manage customer compliance requirements for our field service and subcontractor teams.

What's in it for you?

An excellent annual salary

Full Staff Uniform

Company Phone & Laptop

Be surrounded by a supportive team,

Be part of a national company experiencing significant national growth

Applications that fail to match the Selection Criteria will not be considered for the position. Previous applicants need not apply. Recruitment companies are requested not to make contact.

For more information www.capstoneindustries.com.au

If your looking to for a new opportunity, to be part of a growing business, click on APPLY NOW to lodge your application.


About Capstone Industries

Pemulwuy, NSW, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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