Become the trusted advisor that WA tourism businesses rely on

Are you passionate about building meaningful relationships that help businesses thrive? Join us as a Membership Officer where you'll become the go-to authority for WA tourism members while enjoying autonomy, variety, and direct impact on business success.

We are a non-profit, member-based organisation representing WA's tourism industry. Every day we help our members access benefits that transform their businesses and maintain quality standards.

What You'll Love About This Role

Own your member portfolio with influence over relationship strategies

Become the recognised specialist members rely on for guidance and support

See direct results as businesses grow through your relationship building

Experience variety through office work, phone consultations, and site visits across the metro area and regional WA

Build lasting professional relationships with industry leaders statewide

Key Responsibilities

Be the primary contact for member queries, becoming their trusted business advisor

Manage member relationships through phone calls, communications, and in-person visits

Administer member services, accreditation programs, and maintain accurate CRM records

Support members through accreditation and awards programs

Attend membership events and training workshops

Guide members through registrations and electronic payments

What You Bring

Essential:

Genuine passion for exceptional customer service and helping businesses succeed

Outstanding communication skills with strong attention to detail

Natural relationship-building ability, over phone, digital and face-to-face

Strong organisational skills and commitment to meeting deadlines

Proficiency in Microsoft Office with willingness to learn new systems

Current drivers license and ability to travel independently within WA

Advantageous: Experience in business development, customer service, marketing, or tourism is helpful but not essential - we'll provide the industry training you need.

What We Offer

Professional Growth:

Develop expertise in tourism industry standards and accreditation

Attend industry events as our representative

Build extensive professional networks across WA tourism

Gain comprehensive knowledge of tourism policies and programs

Work Environment:

Collaborative, supportive team that values a positive work environment

Stable role with an established organization

Opportunities to experience WA tourism through member visits

Benefits:

Access to Employee Assistance Program (EAP)

Professional development and industry training opportunities

Varied team events within the tourism industry

Perfect For Someone Who

Values becoming deeply knowledgeable in one industry

Prefers building long-term relationships rather than transactional interactions

Wants to be essential to members' business success

Enjoys independence while being part of a supportive team

Seeks meaningful impact on local businesses and WA's tourism industry

Ready to become our next member champion?

Submit your resume and cover letter telling us about your passion for relationship building and what excites you about supporting WA's tourism industry.