Come and join Australia's most innovative and dynamic home health organisation!

About us
Hi there! We're Five Good Friends, and we're an approved aged care and registered NDIS service provider. We help our clients (we call them Members) live vibrantly in their own homes by wrapping a care team around them and their families. Our software coordinates in the background so our teams can do their best work. More and more people are choosing Five Good Friends, and we want to help them.

About the Role
You'll be working as a Care Planner in our Welcome Team. This position is full-time, however we are open to the candidate being Brisbane based or interstate. This role plays an incredibly important role in ensuring no stone is left unturned during the onboarding process with Five Good Friends, and to set up our new members and their families for success.

The core responsibilities of the role include:

Maintain a highly developed working knowledge of legislation governing home and community care

Care Planning for new members of Five Good Friends

Liaise with allied health professionals and external service providers in the health care industry to build excellent working relationships in the interests of facilitating Member assistance

Liaise with other FGF teams to ensure a smooth transition into our service for our members - including workforce, finance, care management and third party ordering

Managing any questions, concerns or complaints raised throughout the process by stakeholders in a professional and understanding manner

Reviewing and updating initial care plans created through sign up process - ensuring quality care planning

Managing budgets - planning members care in alignment with funding

Applying for supplements if applicable to enrich members care

Arranging allied health services for members to ensure their safety in the home

Ensuring a smooth and happy journey into long term care / support management with Five Good Friends

Do you have what it takes?

Tertiary qualifications in the health field highly desirable (ie. Bachelor of Nursing/Diploma of Nursing)

Allied Health Professional (ie Social Worker, Mental Health Professional)

Previous case management / care planning experience

My Aged Care / HCP / CHSP / DVA / NDIS experience highly desirable

Operating with a working knowledge of the NDIS Practice Standards and Aged Care Quality Standards

Understanding of Home Care / NDIS funding

Ability to work independently and manage multiple tasks simultaneously.

Enjoys working within a team environment.

Values that naturally align with Five Good Friends’ values and mission.

Unlimited working rights in Australia.

A successful National police check, or willingness to apply.

What's in it for you?

The way we work and the perks we offer are designed to help you live a fulfilling life. The work we do is meaningful, and the problems we solve are interesting.

A competitive salary package that will recognise your skills and experience.

Flexible work options – t flexibility to work from home a few days per week can be provided.

Annual $500 health and well-being allowance to spend on anything contributing to your health and well-being away from work.

On top of the standard 4 weeks of annual leave, after your second year, you will accumulate an additional day of annual leave each year you are with us. You will also have access to our Pandemic Leave policy and have the chance to purchase additional annual leave.

Access to our employee assistance programme, where you can receive free confidential and professional counselling.

Parental leave benefits –All caregivers who are eligible for the government’s paid parental leave scheme will receive top-up wage payments. Additionally, primary caregivers will receive top-up superannuation payments for their first year of unpaid parental leave.

One free Five Good Friends membership plan, which covers the Care Management fees. This can be used for a loved one who is supported by Five Good Friends. This could be worth more than $7000/yr.

Working for a company that has an employee engagement score that is 17% higher than the industry average, and 7% higher than the top 25% industry average (we are actually a great place to work).

And… after 5 years of continuous service, you will receive a trip to Okinawa, Japan - the community that inspired the creation of Five Good Friends. Costs of your return economy airfare, 5 nights in hotel accommodation and airport transfers will be paid.

Find out more about Five Good Friends here:
https://www.fivegoodfriends.com.au/corporate/about-us

How to Apply

If this role sounds like you, please click on the apply button and follow the prompts. We will get in touch if you are shortlisted for this opportunity. Please include your CV and a cover letter in your application, telling us a bit about yourself and your suitability for this role within our organisation.

Please, no external agencies or recruiters.