Care to Care is recruiting for an experienced Rostering Coordinator to join our existing scheduling team in this full-time role. You will be responsible for the coordination and scheduling of our support workers, operating across Brisbane. Rotational roster (9 day fortnight, working alternating weekends) and some elements of work from home (weekends) will be on offer. Our main office is based in Cannon Hill and you would be based here.

Join a fast growing, locally owned and operated company

Enjoy a challenging role with plenty of variety and reward

Become part of a strong, multi-disciplinary team

Make a meaningful contribution to our community

The successful candidate will be a strong communicator, comfortable with managing client expectations and confident speaking with people from all walks of life. Your administrative experience will have provided you with a flexible, but systematic approach to your work. With a keen eye for detail, and the ability to prioritise and problem solve under pressure, you thrive on the challenge of filling shifts.

About the Organisation:

Care to Care is a registered NDIS & approved HCP provider, delivering in-home assistance to Aged and Disabled clients, enabling them to live their lives independently in their own homes. We pride ourselves on our personalised delivery of high quality services.

You will experience a pleasant working environment, led by passionate and involved owners. You’ll be surrounded by people who love what they do and enjoy making a positive impact on the lives they touch.

Main Duties:

Develop and manage care service schedules, considering each client’s individual needs and matching with support workers’ skills and geographical locations

Arrange replacement staff to cover sick and annual leave, and planned or unplanned absences and ad hoc shift changes

Ensure compliance, cost optimisation as well as a focus on client and support worker satisfaction

Receive client feedback, enquiries and complaints, and respond as required

On-call: shared across the team, on a rotational roster (remunerated separately)

Administrative activities, using the Care Management System

Key requirements:

Ideally, 3+ years’ experience in service coordination, scheduling/rostering –with multiple Client Management Systems/software applications

Experience with scheduling mobile workers in the in-home/community care environment

Working knowledge of SCHADS and Nurses Awards will be beneficial

Ideally, working knowledge of HCP and NDIS programmes

Ability to prioritise, coordinate and resolve enquiries/rescheduling in a high-pressure environment

Proactive and logical problem-solving skills with high attention to detail

Excellent interpersonal, telephone and collaboration/influencing skills

Excellent time management skills and a sense of urgency

Strong client service focus – must be a team player

Experience in office administration, including advanced computer skills (Outlook, Word, Excel)

We offer a competitive remuneration package, in line with qualifications and experience under the relevant award with an additional above-award premium. On-call is remunerated in addition.