Location: Melbourne (Geelong and Noble Park North)

Employment Type: Full-Time | Permanent Role

Two positions available:

Senior ICT Support Technician (Geelong)

Senior ICT Support Technician (Noble Park North)

The Role

We’re seeking a System Engineer & Customer Support Specialist to join our dynamic team. You’ll be at the heart of our operations, ensuring seamless hosting services while providing top-tier technical and customer support. If you’re passionate about hosting, solving technical puzzles and delivering stellar customer service, we’d love to meet you!

Key Responsibilities

Technical Support & Troubleshooting - Resolve customer inquiries via tickets, live chat, or phone with a problem solving mindset.

Server & System Administration - Manage cPanel / WHM, account migrations, server maintenance and optimisation.

System Engineering - Assist in infrastructure upgrades, security and scalability initiatives.

Collaboration - Work closely with the team to refine processes and improve service quality.

What Will You Bring?

To grow and be successful in this role, you will ideally bring the following:

Strong system adminstration (Linux, cPanel/WHM)

Experience with CloudLinux/LVE

Customer support expertise (Hosting or Related IT Field)

Scripting (Bash/Python)

Proficiency in troubleshooting web hosting issues

Knowledge of firewalls (e.g. CSF)

Server Migration experience

J Familiarity with monitoring tools

Clear communication & problem-solving

Certifications (e.g., RHCSA)

You’re not expected to have 100% of these skills. At DreamIT Host, a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Why Join Us?

💡 Impact: Be part of a growing team that values your expertise.

🌐 Flexibility: Hybrid work model-balance office days with remote work.

📈 Growth: Continuous learning opportunities in hosting and infrastructure.

🤝 Team Culture: Collaborative and supportive environment

Apply Now!