
Customer Support Officer
Autodeck PTY. LTD.
Posted 1 day ago
Customer Support Consultant - Full-time Permanent Opportunity - Onsite Docklands, Melbourne Office
About Us:
Autodeck PTY. LTD is the market leader in mechanical/automotive workshop management software provider, our main product, MechanicDesk (www.mechanicdesk.com.au) is used by thousands of workshops in Australia, New Zealand and around the world to run their businesses.
Everything we do focuses on providing the best product and customer service for our customers. Our easy-to-use software allows the workshops to manage all aspect of their businesses, streamline their processes and is critical to their daily operation. Our responsive, top-notch support team make sure they always have the help they need, whenever they need it.
Our offer:
A competitive salary of $65,000 - $75,000 negotiable depending on your level of experience.
You will be working with a small team which allows for continuous feedback between team members. This will help you learn the business and gain experience very quickly.
We will provide ongoing training, as well as any support you may require so that you have all you need to carry out your role.
The ideal candidate:
Great organisational skills are a must as you would be given real responsibility very early on.
Great communication on the phone is essential.
Eager to take initiative and responsibility as the workload may vary significantly during the day.
Comfortably working with and open to picking up new technology/software as our business revolves around technology.
A high level of service mentality is required to ensure our customers receive the highest level of service.
Ability to analyse problems and provide meaningful solutions that maximise client satisfaction.
Knowledge of Service / Help Desk and Contact Centre support tools.
Experience in automotive/mechanical servicing industry and/or bookkeeping or accounting work is preferred but not essential.
Have the legal rights to work in Australia.
What you will do:
To provide highest level of customer experience through a variety of contact methods and assist in delivering products and services.
Onsite working in our Office (Currently Bourke Street in Docklands, moving to Queen Street in Melbourne soon)
First level support for all client enquiries via phone, email, and live chat.
Ensuring all inbound calls are proactively answered as soon as possible and assist customers enquiries and escalate to technical support team if needed.
Over-the-phone product demonstration/training, assisting in various product testing, bureau processing, and all administration needs of the team and division.
Work with our customers to understand their problems and requirements, liaise with our development team to design and implement solutions.
Prepare Support/Training Documentations/Videos.
Contribute to the improvement in team processes, techniques, and capability
Working as part of a team to understand where we can improve what we do for the benefit of those we serve.
Please hit apply or send your resume and cover-letter to [email protected] & your application will be reviewed by our talent acquisition team and suitable candidates will be contacted directly.
Employer questions
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How much notice are you required to give your current employer?
About Autodeck PTY. LTD.
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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