Achieve agreed sales targets by delivering extraordinary end-to-end customer experiences in club

Iconic brand inspiring our Norwest community to live an active life

Full time gig, free gym membership, discounted personal training, and more benefits

There's never been a better time to join Virgin Active, we have the best talent, doing the best work of their lives with meaning. Our continuous focus on inspiring people to live an active life is what unites us and sets us apart in our vision to be the world's most loved exercise brand.

We are part of the Virgin group of companies worldwide and launched our Australian business in 2008 with one club, five studios and a dedicated team of just 50 people. Today, we have a team of nearly 1,000 people and we're building a collection of iconic locations in Sydney and Melbourne.

Perched on the corner of Norwest Boulevard, our spacious 4,651 sqm Norwest club is your go-to location for work, rest and play in the Hills District. Inside you'll find 5 large studios for classes including Reformer Pilates, Grid Training (HIIT), Yoga, Cycle, Barre (and more), a large open gym with Technogym equipment, a sparkling 25m swimming pool, spa and sauna, indoor climbing wall, luxury changeroom amenities, Club-V creche facilities and our Swimsters swim school for the kids, and a bright café for unwinding post-workout.

Your gig:
Reporting to the Experience Manager, you’ll ensure sales targets are met and there is complete member satisfaction in all interactions

In a nutshell:

You’ll understand each prospect's objectives, buying criteria and decision making processes and form genuine and long-term relationships

You’ll actively generate leads through inbound inquiries, free guest passes and community engagement. You’ll establish and nurture relationships with potential members both online and in-person, attending networking events and promoting Virgin Active’s unique social wellness offering.

You’ll conduct one-on-one consultations and club tours to understand prospects' wellness goals and introduce them to Virgin Active's premium offerings. You’ll tailor the sales presentation to highlight how our services—fitness, group classes, wellness programs, and community engagement—support their specific needs.

You’ll drive membership conversions by clearly articulating the benefits of Virgin Active’s holistic wellness approach and social community. You’ll offer tailored membership packages, effectively handle objections, and close the sale while ensuring prospects understand the long-term value of joining.

You’ll proactively follow up with new members after they’ve signed up. You’ll engage them in their wellness journey, ensuring they are familiar with all the services offered, from group fitness classes to personal training, workshops, and recovery programs.

You’ll stay on top of admin to ensure seamless administrative processes.

You’ll advocate safety and ensure an overall safe environment for members and team members.

You’ll find ways to give that little bit extra... especially when it's unexpected

All about you:

You have >1 year of relevant experience and flexibility to work a non-traditional schedule.

You have aligned experience. You know what it's like to work with a high-profile consumer brand and thrive on exceeding performance targets. You may also have some retail or hospitality sector experience. A+ for you

You are people-focused. You enjoy learning about their needs and coming up with personalised and complete solutions. You're patient, level-headed and cool under pressure. Kicking sales targets out of the park by delivering impeccable customer service makes you feel warm and fuzzy inside.

You are self-assured. You listen intently. You speak eloquently. You can explain just about anything to anyone and you're comfortable communicating at all levels. You're authentic when you express yourself. People trust your judgement.

You are driven. You're perceptive, you ask questions and you strive to understand. You enjoy solving problems and have incredible persuasive ability. You don't get flustered easily. You're comfortable managing your time and can be counted on to reach targets.

You have a can-do approach. You think on your feet. You're cool with ambiguity and you roll with the punches when things change. You're motivated to continually improve. Whatever a member needs, whatever a member is looking for, you help them find it

What we offer you:

One of the world's most recognised and exciting brands

A culture that's all about inspiring people to live an active life

A free membership for you to workout at our clubs (and one for your buddy after 12 months)

Discounted personal training

Special deals with our retail and service partners

Paid parental leave to spend time with your new little human

Regular personal and professional development

Confidential 24-hour support via our employee assistance program

Uniforms designed in partnership with Rec Gen

Fun. It's part of our success. We prefer smiles to graphs. We like to be human rather than corporate.

Be part of something meaningful and apply now.