Do you take ownership like it’s your own business and thrive in environments built on autonomy?
Can you build meaningful client relationships and drive results from anywhere in Australia?
Are you business-smart, great with people, and eager to grow your profile?

If this sounds like you, keep reading! This could be the role you've been looking for!

About McQuaig

McQuaig empowers organisations to hire smarter and build stronger teams through validated behavioural assessments and talent tools. With over 60 years of global expertise in the HR tech space, we help companies confidently make people decisions that drive real impact.

In Australia, we’re proud to work with well-known brands such as National Tiles, Samsung, Ray White, and Star Pharmacy—supporting leaders across industries including retail, property, pharmaceuticals, and government.

We’re a close-knit, values-driven team that thrives on curiosity, collaboration, and results. Backed by a long-standing global presence, we offer the agility of a start-up with the stability of a well-established business. At McQuaig, you’ll have the autonomy to own your role and have support overseas to function like it is your own business!

For more information, visit: www.mcquaig.com

About the Opportunity

McQuaig is looking for a full-time Customer Success Manager based remotely anywhere in Australia.

This role reports to the Director of Customer Success overseas and combines strategic client relationship management with commercial growth.

More specifically, your responsibilities include but are not limited to:

Managing a portfolio of mid-market and enterprise clients across Australia

Delivering tailored onboarding and product training to new users

Acting as a trusted advisor to HR leaders, aligning tools with business goals

Monitoring client health and proactively identifying risks and upsell opportunities

Conducting regular business reviews and maintaining high engagement

Leading contract renewals and retention efforts

Presenting new features and product updates in collaboration with Sales and Marketing

Keeping accurate notes and forecasting in HubSpot

Operating with flexibility across global time zones, including occasional early meetings with Canadian HQ

About You

To qualify, you will need at least 3 years of experience in Customer Success, Business Development, or Account Management, ideally within SaaS, HR Tech, or Consulting.

Additionally, the following skills and experience will be highly regarded:

Experience supporting or selling to HR professionals

A background in SaaS with product interpretation or data-driven tools

Experience working autonomously or in small, high-performing teams

Technical aptitude and confidence in presenting software tools

Previous work in small businesses or founder-led/start-up environments

You’ll love this role if you value variety, ownership, and the chance to shape your clients’ success journey directly!

About the Benefits

This role offers a competitive base salary of $120,000 - $140,000 + commission, plus a host of other benefits including:

Fully remote!!! Work from anywhere in Australia!

4 weeks annual leave + your birthday off

Training, support, and autonomy to succeed

Travel reimbursement and tools provided

A unique global culture that celebrates people

Passionate about people, driven to make an impact, and ready to own your role? Let’s shape success together at McQuaig!