About Us
Nestled on the pristine shores of Port Stephens, The Anchorage Hotel & Spa is a haven of laid-back luxury. Offering timeless elegance with a relaxed coastal spirit, the resort combines intuitive service with bespoke experiences, from indulgent treatments at Spa Lucca, to signature dining at The Galley Kitchen, and unforgettable local adventures including whale watching, sailing, and more.

The Opportunity
This is an exciting opportunity for a Senior Therapist looking to grow into a leadership role. As Assistant Spa Manager, you'll support the daily operations of the spa, lead and develop a high-performing team, and help ensure a flawless guest experience.

Your Day to Day

• Day-to-day leadership, team support, and guidance
• Opening and closing responsibilities
• Staff onboarding, training, and ongoing development
• Handling guest feedback and service recovery
• Supporting stock management, rostering, and basic reporting
• Providing treatments
• Assisting with front-of-house coordination and operational flow

About You

You're a confident, service-oriented Senior Therapist ready to step into your leadership role or you are a current Assistant Manager looking for a sea change. You thrive in a team environment, lead by example, and are passionate about the guest experience. You value structure, personal presentation, and wellness in every sense.

This is a full-time position which will require availability to work across a 7-day roster alternating with the existing Spa Manager to ensure full team coverage for our guests.

You'll thrive with us if you:

• Are authentic, inclusive and bring your best self to work
• Enjoy working in a dynamic, fast-paced environment
• Put the guest experience at the heart of everything you do
• Believe in growing together and supporting others to reach their potential

What we offer
Being an employee of The Anchorage Hotel & Spa and The Wests Group will give you access to just a few of the following perks and benefits:

Wellbeing: First Nations Cultural Leave, annual flu vaccinations, Wellbeing Leave, flexible work options, community care leave and employee assistance programs (EAP).
Career: Certificate III in Hospitality, paid traineeships, and leadership programs.
Financial: Paid parental leave, 17.5% annual leave loading, award wages and penalty rates, plus 40% off meals for club employees.
Lifestyle: Discounted gym membership for $25/month per month (including your partner), discounted NIB Health Insurance, savings on Reflections Holiday Parks, and discounted accommodation at our three hotels - The Executive, The Gateway, and The Anchorage Hotel & Spa.

Certifications Required: Beauty or Remedial Massage Qualifications, Current First Aid and CPR certification

As part of The Wests Group recruitment and assessment process, all candidates progressing to the next stage will be required to complete relevant due diligence and probity checks specific to the role. This includes, but is not limited to, a Criminal History Check, reference checks, and right to work verification via our company portal. All associated checks and costs will be facilitated by The Wests Group.

We welcome candidates from diverse backgrounds to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation and education are valued to reflect the diversity of the communities in which we operate. Aboriginal and Torres Strait Islander peoples are encouraged to apply.