Our Client
Our client is a globally recognised luxury accessories and lifestyle brand with deep roots in French craftsmanship and contemporary design. Established over seven decades ago, the company remains privately owned and continues to prioritise artisanal quality, innovation, and timeless style.

With a presence in more than 80 countries and over 300 boutiques worldwide, the brand caters to a sophisticated, international clientele. Their product range spans handbags, travel goods, small leather accessories, ready-to-wear, and footwear — all celebrated for balancing functionality with elegant design.

Locally, the brand operates premium standalone boutiques in key Australian cities, alongside selected department store partnerships. With approximately 200 employees nationwide and consistent year‑on‑year growth, the business is expanding further, including a new store opening this year on the horizon. Known for its refined customer experience, elevated product range and commitment to internal progression, the company offers a strong commitment to internal career development, quality-driven culture, and boutique retail excellence, this is an opportunity to join a respected name within the global luxury retail landscape.

About the Role
We are recruiting for two pivotal retail leadership roles within this luxury brand's boutique network:

Assistant Boutique Manager – George Street, Sydney
Support the Boutique Manager in driving client engagement, operational excellence, and team development within this high-performing store. Ideal for a proactive 2IC or experienced Assistant Manager ready to step into greater responsibility, with strong CRM skills and a hands-on leadership style.

Boutique Manager – Collins Street, Melbourne
Take full ownership of the flagship Melbourne store, leading all aspects of boutique performance — from people and customer experience to strategy and operations. This Monday-to-Friday position is rare in premium retail and suits a confident, commercially-minded leader with luxury retail experience and a strong focus on CRM strategy.

Key Responsibilities

• Lead and inspire a team to meet or exceed sales targets and operational goals
• Support the Boutique Manager in achieving store KPIs, including APT and AUR metrics
• Manage daily store operations and ensure compliance with company standards and procedures
• Train and develop staff, fostering a collaborative, high-performance team culture
• Take ownership of CRM initiatives including customer journeys, follow-ups, and database growth
• Coach team members to adopt clienteling practices and personalised service standards
• Collaborate with head office on marketing activations and merchandising strategies
• Execute stock control activities including cycle counts, inventory reconciliation, and replenishment
• Maintain visual merchandising and store presentation standards aligned with brand aesthetics
• Deliver an elevated in-store experience that reflects the brand’s luxury positioning
• Monitor sales trends and contribute insights to enhance business performance
• Represent the brand during VIP events, client functions, and promotional activities

Assistant Boutique Manager (Sydney):

• Act as second-in-charge, stepping up in the Manager’s absence
• Play a key role in mentoring junior team members and elevating service delivery
• Prepare to grow into more senior roles as the business expands

Boutique Manager (Melbourne):

• Lead all boutique functions end-to-end, setting the standard for brand execution
• Create urgency and energy on the floor during slower periods
• Represent the brand at VIP and private client events

About You

Essential:

• Experience as an Assistant Manager or 2IC in a premium or luxury retail environment
• Demonstrated leadership in coaching teams and elevating service standards
• Proven ability to implement and guide CRM strategy, with a focus on client retention
• Skilled in daily store operations, rostering, and inventory management
• Strong understanding of KPIs, with experience in APT, AUR and sales conversion metrics
• High level of presentation and communication, with an eye for boutique‑level detail

Desirable:

• Background in fashion, accessories, beauty or other luxury retail sectors
• Experience in collaborating with marketing or VM teams on boutique activations
• Knowledge of retail systems including POS, CRM and reporting tools
• Commercial acumen and adaptability in a fast-paced retail environment

Mandatory:

• Must have valid working rights in Australia – permanent resident, citizen, or long-term visa holder

Benefits

• $75,000 - $88,000 + super + bonus (approx. 10%)
• Consistent working hours: Monday to Friday.
• Generous product discounts and paid birthday leave.
• Opportunities for professional development and career advancement.
• Employee assistance programs and additional parental leave benefits.

Application Process

We encourage candidates who are passionate about making a difference and possess the necessary experience and skills to apply. Please apply through this job post or submit your CV along with a cover letter detailing your qualifications and interest in the role to [email protected]. For confidential inquiries, contact our recruitment team at (02) 7208 7776 (Sydney), (03) 9001 7776 (Melbourne), (07) 3866 7776 (Brisbane), or (08) 6118 7776 (Perth).

Charter Diligence is an equal-opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of their background. Join us and be part of a team that is shaping the future of the industry.