FULL TIME RECEPTIONIST | New Thornleigh Clinic Opening September 2025
(Initial training at our Rouse Hill clinic)

About Us

Little Steps Therapies is a well-established Speech Pathology and Occupational Therapy clinic supporting children, adolescents, and their families. We’re celebrating our 7th birthday with exciting growth: the opening of our brand-new Thornleigh clinic in September 2025!

Be a part of something new and exciting! We're building a brand new clinic and we're looking for passionate team members who are excited to help shape it from the ground up. An opportunity exists for an enthusiastic, forward thinking receptionist who enjoys working in a busy, vibrant and growing practice with all its systems and procedures in place.

You'll be supported every step of the way by our established team of experienced, collaborative clinicians who are committed to growth, quality care, and a positive workplace culture.

Free parking

No weekends or late nights

Newly renovated, well-resourced clinic

An experienced and friendly team ready to support you in your new role

Forget traditional private practice—this is private practice done differently! We are a family friendly practice that prides ourselves on the positive and caring relationships that we develop with families and our team.

Responsibilities

• Reception duties - meeting and greeting of clients and families, answering the phone.
• Monitor and action emails.
• Responding to client enquiries and questions with a solid understanding of the company policies.
• Arrange and manage appointments in the booking system, liaise closely with clinicians regarding their schedules.
• Processing Eftpos, Credit Card and HICAPS Payments.
• Process Medicare and NDIS claims, liaise with NDIS Plan Managers.
• Reconciliation of accounts receivable.
• Manage daily paperwork for accurate record keeping.
• Keeping the clinic neat and tidy.
• Responsible for ordering necessary office supplies and ensuring stock level is maintained.

Required Skills

• Professional presentation and approach to work.
• Excellent communication and interpersonal skills.
• High attention to detail and accuracy at all times.
• Strong understanding of Medicare, HICAPS and NDIS billing & claims.
• Ability to function in a fast paced, highly organised and time efficient manner at all times.
• High level computer experience with Halaxy, Microsoft Office and Excel Spreadsheets.
• Outstanding people skills with the ability to relate well to patients, health care professionals and team members.
• Highly accountable and responsible.
• Bubbly and able to bring a positive energy into the workplace.

ESSENTIAL CRITERIA

• A minimum of 2 years' demonstrated experience in a allied health reception and/ or administration role is essential. Applicants without this experience will not be considered.
• Experience working in an NDIS registered practice is desirable.

Full training and support will be provided to the successful applicant.
All current and aspiring receptionists/administrative assistants are encouraged to apply – we want to meet you. Hurry – this job will not last!