Join Our Administration Team at Silky Oaks Medical Practice

At Silky Oaks Medical Practice, our reception and admin team are central to the patient experience. Their work is vital—not only to daily operations but also to the welcoming, supportive culture we are known for.

We are a fast-paced, growing general practice in Brisbane’s bayside. With up to 10 health professionals consulting at any time and a team that includes GPs, nurses, a midwife, pharmacist, physiotherapists, and social workers, we deliver collaborative, team-based care that puts the patient first.

💡 What We Stand For

✅ Patient-Centred Care – Every decision we make is driven by what is best for our patients.
✅ Innovation & Excellence – We embrace modern solutions and forward-thinking healthcare practices.
✅ Hippocratic Medicine & Ethical Care – Our values are at the heart of everything we do.
✅ Teamwork & Collaboration – We foster a supportive, respectful, and dynamic workplace.

As a family-owned practice, our values shape who we are and help us stand out—to both patients and health professionals. If these principles resonate with you, we’d love to hear from you!

🙋‍♀️ This Role Would Suit

Someone seeking stable, regular shifts in a friendly, professional setting

A capable, confident team member who thrives in a fast-moving, patient-focused environment

An experienced receptionist looking for career progression in general practice

🛎️ Key Responsibilities

Welcoming patients and collecting accurate personal and Medicare details

Managing appointment scheduling and coordinating patient flow

Responding to calls and enquiries with professionalism and care

Processing payments and Medicare claims

Coordinating referrals and follow-ups with internal and external providers

Supporting doctors and health staff to ensure smooth, efficient patient care

What We’re Looking For

Warm, professional communication skills in person and over the phone

A compassionate and empathetic manner

Excellent organisational skills with the ability to multitask and prioritise

A proactive mindset and strong problem-solving ability

Confident using Best Practice software, Medicare billing systems, and Microsoft Office

Previous experience in general practice or medical reception is essential

Why Join Silky Oaks?

Competitive Pay and Conditions – Above-award wages, higher super contributions

Learning and Development – Training days, education support, and conferences

Family-Friendly Workplace – Parental leave, flexible schedules.

Work-Life Flexibility – Hybrid work options by agreement with the Practice Manager

Team Culture and Wellbeing – Stocked kitchenette, team lunches, social events.

Free Medical Care – No out-of-pocket costs for staff across our practice group.

Research and Quality Improvement – Opportunities to contribute meaningfully

Non-Discriminatory Employer

We assess candidates based on skills, character, and merit. We welcome applicants from all backgrounds. COVID-19 vaccination is not a requirement for employment consideration.

🔎 Want to Learn More?

Visit our Careers Page to explore the role and take a virtual tour: https://www.silkymed.com.au/careers

Hear from our team – Read staff experiences on Glassdoor

Connect with us on Facebook @ /silkymed and LinkedIn @ /company/silky-oaks-medical-practice for updates and insights

📌 How to Apply

We review applications as they are received and will begin interviewing suitable candidates immediately. If this sounds like the right fit for you, we look forward to your application simply click the 'Apply Now' button through Seek.