Dex Group is an established Promotional Product supplier servicing promotional distributors across Australia, New Zealand, and USA. We pride ourselves on quality customer service, speedy delivery, and high-quality products. We are currently looking to hire a highly motivated, enthusiastic individual to join our team based in Dandenong South, Melbourne.

Reporting directly to the office manager, the successful candidate will day-to-day work closely with our distributor clients, process orders, provide quotes and build business relationships between our clients and in-house production team. Training will be provided for the right candidate.

Main Duties and Responsibilities:

· Communicate effectively over the phone and through email to clients

· Communicate effectively with in-house production team

· Processing client orders and sample requests

· Processing product and shipping quotes and enquiries

· Building and managing business relationships with both clients and staff

· Collecting and providing feedback from clients to management

· Use initiative to find client-driven solutions

· Promoting new products and offering alternative suggestions to clients

· General data entry and other administrative duties

Ideal Candidate:

· Outstanding written and verbal communication skills

· High attention to details

· Excellent time management skills and ability to priorities tasks

· Capacity to meet strict deadlines

· Adaptable and flexible approach to work

· Ability to work both individually and as a team

· Experience in Microsoft Office (required)

· Experience in Adobe Illustrator (preferred but not essential)

· Experience in MYOB software (preferred but not essential)

· Experience in similar customer service or administrative role is highly preferred

If this opportunity sounds like something you would be interested in, we want to hear from you! Send us a brief cover letter along with your current resume.

Please Note: In order to be considered for this role, you must hold an Australian Permanent Residency.

Job Type: Full-time