ABOUT US

KBA Insurance Repairs is one of the largest builders focused on insurance repairs. We are engaged by the insurance company and work with all stakeholders collaboratively, to ensure seamless operations and a safe, cost effective and successful outcome for every project. This, together with our reputation for high quality, is what puts us ahead of other insurance repairers. Our company thrives on commitment and dedication to customer experience, during insurance repairs and throughout the claim life.

THE ROLE

We have an exciting Administration Case Manager role based in our Head Office in Cardiff, where you will form part of the administration team and be responsible for end to end claim processing. This includes but does not limit to completing assessment submissions, basic level invoicing, general claim follow ups with clients, arranging contracts and customer service. With a major focus on KPIs and SLAs, the successful candidate will work within a fast paced environment and deliver exceptional work within certain time constraints. You will work closely with other members of the insurance team and be provided support as necessary.

Availability Monday – Friday 8:30am-5pm with provision for additional paid hours during high-volume events

First point of contact for internal and external stakeholders and directing calls appropriately

Manage and monitor claims at pre approval stage via the operating system and provide consistent updates to internal and external stakeholders

Ability to run multiple systems simultaneously daily

Demonstrated methodical approach to work as a part of a fast-paced team

ESSENTIAL CRITERIA

Be an organised individual able to manage workloads through set methods and use the tools provided

An ability to, at times, work independently under pressure whilst maintaining attention to detail and quality and to meet contractual time based KPIs

Exceptional interpersonal skills to engage and manage internal and external relations within the company

Ability to work autonomously and within a team environment

Ability to build a rapport with all stakeholders and to work cooperatively and effectively to achieve common objectives

Be personally energetic, positive and possess the ability to think laterally and act through reasoned decision making

Knowledge of Microsoft Word, Excel and Outlook

DESIRED CRITERIA

Previous experience within an insurance based environment

Administration experience

BENEFITS

A fun, diverse work culture

Flexible, work/life balance

Career development

HOW TO APPLY

Please note that applications will only progress if the essential criteria has been met and only successful candidates will be contacted. Please enclose a cover letter addressing the above essential and desired criteria, your Resume and apply by clicking Apply.

Visit https://kbainsurance.com.au/ to learn more about us!