At THERAPY™ (formerly known as Insight Mental Health & Dual Disability), our mission is to positively impact the lives of individuals with disabilities every day. We are a passionate and growing organisation that values innovation, integrity, and human connection. Our team is driven by a "can do" attitude and a shared commitment to growth, change, and meaningful support for both our clients and staff.

THERAPY™ delivers high-quality NDIS services, including Support Coordination and Support Work, across the community. We pride ourselves on cultivating a supportive, values-led environment for our team—particularly our frontline support workers—whose wellbeing and professional development are at the heart of our success.

We are also preparing to launch a new purpose-built wellness destination in Eltham, combining neuroscience, trauma-informed therapy, and holistic wellness—including a dedicated wellness café. This exciting expansion broadens our vision to support people in all aspects of their wellbeing.

We are now seeking an experienced and dynamic Human Resources Manager to lead the people and culture functions across both arms of the business: our NDIS services and the new wellness centre. This role is central to our continued growth and impact, overseeing recruitment, onboarding, and wellbeing initiatives for support workers and wellness centre staff alike.

Benefits and Culture:
At THERAPY, we foster a friendly and supportive working culture that values each employee's contribution. We are committed to supporting your growth, both professionally and personally. We offer:

A values-driven, inclusive workplace with a strong focus on collaboration and staff wellbeing

Meaningful, purpose-led work supporting individuals in the disability and wellness communities

Regular wellbeing check-ins and a genuine open-door culture

Access to our new Wellness Centre, including wellbeing activities and staff discounts

A supportive leadership team that values your voice and encourages innovation

Celebration of achievements, milestones and team contributions

FUN and laughter!

Join a team that’s not only doing important work, but doing it with heart.

Key Responsibilities:

Recruitment & Onboarding

Lead end-to-end recruitment for all employees, including job advertisements, interviews, reference checks, and compliance.

Develop and maintain streamlined onboarding and induction processes tailored to each business unit.

Ensure all employee documentation (e.g. certifications, licences, clearances) is up to date and compliant with NDIS and workplace requirements.

Employee Relations & Wellbeing

Act as the first point of contact for employee enquiries, concerns, or grievances, managing these with discretion and professionalism.

Conduct regular wellbeing check-ins with all employees to ensure high engagement and morale.

Develop and implement wellbeing programs and initiatives that align with organisational values and needs.

Compliance & Policy Management

Ensure HR policies, procedures and employee practices are compliant with SCHADS Award, Fair Work Act, and NDIS Code of Conduct.

Maintain accurate and secure employee records, including using platforms like Employment Hero and ensure that audits are conducted regularly.

Monitor and manage certification expiry dates (e.g. WWCC, NDIS clearance, insurance) and ensure timely updates.

Performance & Development

Support managers and team leaders with performance management processes including coaching, feedback, and formal reviews.

Identify training and development needs and facilitate appropriate learning opportunities.

Promote a positive, inclusive, and professional culture across both the disability support and wellness teams.

HR Systems & Administration

Maintain and optimise the use of HR systems (e.g. Employment Hero) to manage employee records, contracts, and compliance tracking.

Prepare HR reports, track trends (e.g. turnover, engagement), and provide recommendations to management.

Culture & Team Building

Lead initiatives that strengthen team culture and staff connection across remote, onsite, and café-based teams.

In collaboration with management, coordinate internal events, staff recognition programs, and team communication.

Strategic HR Support

Collaborate with leadership to plan workforce needs and staffing strategies in line with business growth.

Contribute to the development of HR strategies that support organisational goals across both the NDIS and wellness centre streams.

Requirements:

Bachelor's degree in HR, Business Administration, or a related field

Minimum of 2+ years of experience in HR, preferably in the NDIS sector

In-depth knowledge of HR best practices and Australian employment laws and regulations

Strong communication, interpersonal, and problem-solving skills

Ability to work collaboratively and effectively in a team environment

Demonstrated ability to manage multiple priorities and work under pressure

Experience with HR software and systems

If you believe you have the skills and experience to support our team, we would love to hear from you. Please submit your CV and cover letter detailing your relevant experience and qualifications via Seek or directly to [email protected]

The salary range for this position is $95,000 - $120,000 per annum depending on skills and experience, however we are open to negotiation for the right candidate.