The client

M&T Resources is seeking a skilled Business Analyst to join our client’s digital transformation journey on a 12-month fixed-term contract. This is a fantastic opportunity to contribute to a high-profile organisation, playing a key role in the successful delivery and adoption of a new technology platform.

The role

As a proactive and detail-oriented Business Analyst, you will lead the transition from Jira Service Desk to Jira Service Management. This pivotal role will focus on mapping current (‘as-is’) and future (‘to-be’) workflows, identifying process improvement opportunities, and supporting a smooth, effective implementation that enhances both service delivery and the user experience. You’ll work closely with cross-functional teams and stakeholders to analyse end-to-end business processes, embed best practices, and help design and drive the successful adoption of a streamlined Jira Service Management solution.

Key Responsibilities:

• Map, document and analyse ‘as is’ workflows across all in-scope teams, identifying inefficiencies and consulting with process owners
• Design ‘to be’ workflows aligned with Jira Service Management functionality and business needs
• Actively contribute to the planning, execution, and delivery of in-scope projects
• Prepare reports and presentations on project progress, risks, and recommendations
• Ensure solutions align with broader business objectives and user experience goals
• Facilitate communication between project teams, stakeholders, and senior management to maintain transparency and engagement
• Perform business and data analysis to support decision-making and system design

In addition, you will have:

• Bachelor’s level qualification or equivalent experience working in a related field
• Previous BA experience working on digital transformation projects
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and other project management tools such as Jira
• Proficient in Atlassian products, Jira and Confluence for Project Management and Jira Service Management

Please note, you must be based in Perth to be considered for this role.

Contact

For more information or to apply, email [email protected]