About the Company

You will be joining an established global business who provide training services to organisations to ensure they are well equipped to face organisational challenges. Their goal is to empower teams through specific training and give them the tools they need to further educate their organisation.

About the Role

The Customer Care Specialist will be the first point of contact for new and existing customers to help solve any queries or issues. Working alongside another customer care specialist, this person will answer calls and emails and ensure customers are responded to as soon as possible to ensure a positive customer experience. You will conduct feedback surveys with customers and collate information to be used by the broader business to be impemented, you will also track the progress of queries, raising tickets and escalating if necessary. This role will involve both inbound and outbound calling, and building relationships with key customer stakeholders.

About You

You will have minimum 2 year's experinece in a customer service focussed role, with the ability and confidence to answer customer's queries and manage resolutions. You must have a problem solving attitude, remain calm under pressure and have excellent relationship building skills. You will have experince managing feedback and be keen to implement process improvements. You will be passionate about providing an excellent customer experience and always strive to provide the best service to valued customers.

What's in it for You

You will be joining a global business who provide meaningiful training to organisations in the healthcare, education and social services sector. You will join a team with impressive tenure and a business who values their team and offer career progression within the organisation. You will be office based in the CBD and there is the possibility of hybrid working further down the line.

How to Apply

To apply, click the APPLY NOW button to submit your CV for review. For more information get in touch with Hannah Cummins at [email protected]. If this role doesn’t sound quite right, but you’re interested in exploring new opportunities, sign up to our job alerts via the Six Degrees website or connect with us on LinkedIn.

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