Customer Service Representative - No experience required ( we will train you)

Why join us:

At Duo Tax, we are committed to efficiency and excellence. You bring the skills and the customer-first mentality; we’ll provide the tools and environment for you to do your best work. We don’t just clock in and out—we focus on delivering results and ensuring every customer issue is resolved with the highest level of dedication and care. We're heading into another busy season, so apply now and be the efficient problem-solver our team needs.

Interested in learning more about us? Visit https://duotax.com.au or explore our culture on our social pages.

Role requirements:

We are looking for high achievers who are eager to excel and available 5 days a week on-site (Homebush) role, delivering the following:

Ability to handle high call volumes of both incoming and outbound calls/emails from customers.

Skilled in interacting with customers across various communication channels in a timely manner.

Driven to respond promptly to inquiries about our company, products, and services.

Proficient in resolving customer complaints in an independent manner

Capable of processing orders, invoices, payments, and claims with precision.

Develop and maintain in-depth knowledge of a wide range of products to confidently and accurately address client inquiries.

Quickly and effectively adapt to changes in processes, products, or client needs in a dynamic work environment.

Meticulous in updating and maintaining records of customer interactions.

You bring 6+ months of hands-on customer service or call centre experience. (not needed but accepted)

Candidate expectations:

Are you polite and possess a courteous personality?

Are you able to adjust and lead with confidence?

Do you have fluency in English (literacy & numeracy)?

Are you detail-oriented and punctual?

Have you explored our website (www.duotax.com.au) to understand who we are?

How to apply:

An updated CV that shows your most current experiences and an introductory cover letter ( max 1 page) telling a little about yourself and why you are interested in this role.